Janitorial Area Manager - Oklahoma City

NFM & J LP•Tampa, FL

1d•$0 - $65,000

About The Position

The Janitorial Area Manager manages a client book of business and oversees an Independent Service Provider (ISP) workforce in the Oklahoma City region. The role ensures vendors meet contractual obligations and deliver high-quality janitorial services while maintaining strong client relationships. It serves as an operational and communication link among vendors, customers, and internal teams, using digital tools and performance data to support service quality and client satisfaction. The position involves frequent travel by vehicle within the assigned geographic area, working in a fully digital environment, and responding to customer or vendor needs outside standard hours, including weekends, holidays, and emergencies. The role requires a reliable insured vehicle and a valid U.S. driver’s license with a clean driving record.

Requirements

Reliable vehicle with car insurance.
Valid U.S. Driver’s License and clean driving record.
Self-motivated, with the ability to prioritize and manage multiple tasks, projects, and deadlines.
Ability to maintain high-quality interpersonal relationships.
Ability to negotiate and collaborate with vendors at different levels.
Some experience with and knowledge of cleaning processes and equipment.
Strong verbal and written communication skills.
Excellent customer relationship management skills.
Familiarity with the hiring process.
Professional demeanor and behavior.
Willingness to work weekends and maintain a flexible schedule.
Availability to customers after hours, on weekends and holidays, and during emergencies.
Dependable, reliable, and punctual.
Ability to work independently with minimal supervision.
Comfort working in a digital environment, including interpreting dashboards, reports, and operational data to make informed business decisions.
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
High school diploma or equivalent.
At least 3 years of management and supervisory experience in a related field.

Nice To Haves

Account or client management experience.
Experience using proprietary applications, mobile tools, or workforce management platforms.
Experience managing performance through data, metrics, or digital reporting tools.

Responsibilities

Conduct quality-control visits and document findings using digital tools and mobile applications.
Serve as a primary point of contact and communication link between vendors and customers; track interactions and follow-ups in CRM and communication platforms.
Communicate company initiatives, procedures, and direction to vendors through digital channels.
Ensure vendors understand customer requirements and expectations, using dashboards, reports, and performance metrics.
Align work standards with customer requirements and use data insights to identify trends, risks, and opportunities for improvement.
Manage chemical and equipment inventory and track usage and needs through inventory systems.
Hire, train, negotiate with, and develop vendor partners.
Prioritize responsibilities across a geographically dispersed territory and use technology to manage time, routing, and service schedules.
Communicate with upper management and share performance data, KPI dashboards, and reporting insights.
Respond to client or vendor complaints and issues, document cases, and track resolutions to completion.
Schedule services according to customer requirements using scheduling platforms and service management applications.
Manage special project work and track progress, outcomes, and costs using digital tools.
Perform other tasks as assigned.