Area Food Service Manager - Oklahoma City, Oklahoma

Love's Travel Stops & Country Stores•Oklahoma City, OK

About The Position

The Area Food Service Manager oversees operations across multiple restaurants and performs daily and strategic management duties to support the business and serve customers. The role guides restaurant teams, sets expectations, supports employee development, maintains service and facility standards, and protects company assets. Periodic national travel is required.

Requirements

At least 5 years of experience in a restaurant management position.
Ability to meet the stated physical demands, including occasional lifting of up to 50 pounds.
Ability to travel nationally periodically.

Responsibilities

Motivate teams with a compelling vision and direction aligned with Love’s core values.
Communicate expectations and hold store teams accountable for brand, performance, and behavior standards.
Manage employee development through feedback and training opportunities.
Conduct regular quarterly visits and weekly conference calls for each location.
Provide exceptional customer service and verify that Restaurant Managers do the same.
Oversee restaurant interiors and exteriors to ensure facility maintenance, merchandising, and marketing meet company standards.
Review service metrics and reports, including SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, and Driver Panel reports, and coach teams to improve customer service.
Maintain personal grooming, company uniform, and attendance standards.
Address employee issues promptly and appropriately, collaborating with the District Manager as needed.
Develop an effective succession plan that supports internal promotions.
Resolve customer issues and complaints by determining timely, appropriate solutions.
Ensure employees follow safety procedures when using food-preparation tools and appliances.
Protect company assets through audit processes and ensure employees follow cash-handling and company policies and procedures.
Seek personal learning and development opportunities.
Perform other tasks as assigned.