Jade Fusion Manager

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Jade Fusion Manager oversees all front-of-house operations for Jade Fusion and partners with the Executive Chef to ensure standards are met. The role provides leadership and direction in executing and measuring guest-service standards within Food and Beverage Operations, maintains product and inventory controls, and manages monthly P&L and costs. The manager directly supervises front-of-house operations staff, including hiring, training, work direction, appearance, safety, counseling, discipline, pay administration, and performance evaluations. The manager fosters a positive team culture through professional role modeling, open communication, recognition, constructive responses to concerns, and ongoing coaching and development. The position maintains knowledge of Asian liquor brands, beer, non-alcoholic selections, wine, sake, glassware, garnishes, presentation, and prices; keeps current with beverage trends; establishes par levels; and partners with purchasing and suppliers. It sets and implements standards for front-of-house setup, cleanliness, training, appearance, and guest service, and ensures appropriate staffing levels based on service standards and business volume. The manager is responsible for timely and accurate monthly front-of-house inventory, acceptable inventory percentages relative to revenue, and compliance with sanitation, safety, liquor-service, and Washington Liquor Control Commission requirements. The role requires friendly, professional, and attentive guest interactions and may include other assigned duties. Angel of the Winds expects employees to provide exceptional guest service with a positive, outgoing attitude and to represent the company professionally and courteously. Its guiding values are Welcoming, Engaged, Accountable, Customer Experience, and Team. Work may include days, nights, weekends, special events, and holidays as needed.

Requirements

Exceptional guest-service and communication skills.
Must be at least 21 years of age.
Three to five years of experience in a high-volume beverage operation setting desired, including supervisory/management experience required, or an equivalent combination of training and experience.
Two to three years of supervisory and/or management experience.
Excellent knowledge of beverage and wine service, beverage products, menu items, and equipment used to perform the duties.
Strong knowledge of guest service, labor costs, and liquor costs.
Strong organization, attention to detail, time management, and communication skills.
Ability to maintain a positive attitude and quality control while facing tight deadlines.
Ability to work independently and demonstrate strong critical-thinking and problem-solving skills.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

Nice To Haves

Asian cuisine experience is strongly preferred.

Responsibilities

Oversee all front-of-house operations for Jade Fusion and partner with the Executive Chef to ensure standards are met.
Greet and interact with guests in a friendly, professional, and attentive manner.
Ensure proper rotation of all front-of-house product.
Directly supervise front-of-house staff, including hiring, training, work direction, appearance, safety, counseling, discipline, pay administration, and performance evaluations.
Foster a positive team culture through professionalism, open communication, recognition, and prompt, constructive responses to concerns.
Coach and develop team members so they feel supported, confident, and engaged.
Stay current with spirits, beer, and wine trends to help maintain a strong and current beverage program.
Lead and direct the execution and measurement of guest-service standards within Food and Beverage Operations.
Maintain acceptable inventory percentage levels according to revenue sales.
Maintain knowledge of Asian liquor brands, beers, non-alcoholic selections, wines, sakes, glassware, garnishes, presentation, and prices.
Establish par levels for supplies, beer, sake, and equipment.
Implement best practices to ensure appropriate staffing levels in relation to guest-service standards and business volume.
Conduct timely and accurate monthly inventory of all front-of-house product.
Set and implement department standards for front-of-house setups, cleanliness, training, personal appearance, and guest service.
Manage monthly P&L and control costs.
Provide alcohol service within MAST training program guidelines.
Ensure compliance with Washington Liquor Control Commission requirements.
Partner with purchasing in communications with suppliers of equipment and product.
Maintain quality, sanitation, and safety procedures.
Perform other duties as assigned.