IVI & Audio Hardware Quality Supervisor

Ford • Dearborn, MI

3d • $115,500 - $218,100 • Hybrid

About The Position

The IVI Hardware Quality Supervisor – Electronics Platforms Warranty & Customer Quality works cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance and other stakeholders. The role drives rapid problem resolution and recurrence prevention across infotainment hardware, displays, clusters, audio and in-house electronics. A central focus is translating warranty and customer data into clear priorities, accountable actions and measurable improvements in quality, customer satisfaction and warranty cost.

The supervisor leads warranty performance for Electronics Platforms at 0, 1 and 3 Months in Service (MIS), with emphasis on early identification of emerging concerns. The role oversees investigations and corrective actions for significant warranty issues and Field Service Actions, identifies warranty cost-reduction opportunities, and feeds lessons learned into product development, validation, manufacturing and supplier processes. Success is measured through warranty performance and spending efficiency, issue closure and recurrence, Field Service Action execution and effectiveness, detection and resolution time, and preventive-action effectiveness.

Requirements

• Bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline.
• Experience in automotive electronics, electrical systems, product engineering, manufacturing, service or quality.
• Demonstrated experience solving complex product or field-quality problems.
• Experience with warranty data, field-performance analysis or customer quality concerns.
• Strong analytical and structured problem-solving skills.
• Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
• Strong written, verbal and executive-level communication skills.
• Ability to turn substantial technical and warranty information into clear priorities and actionable plans.

Nice To Haves

• Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics or related vehicle electronic systems.
• Experience with warranty cost analysis and cost-reduction initiatives.
• Experience supporting Field Service Actions or similar field-quality campaigns.
• Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis and root-cause analysis.
• Experience working across Product Development, Manufacturing, Suppliers, Service and Finance.

Responsibilities

• Lead identification, containment, root-cause resolution and prevention of warranty and customer quality issues affecting electronic platforms.
• Lead Electronics Platforms warranty performance for 0, 1 and 3 Months in Service, emphasizing early identification of emerging issues.
• Monitor warranty trends, failure modes, repair information, customer symptoms and other field data, and set priorities based on customer impact, occurrence, severity, trend and financial exposure.
• Lead cross-functional reviews of significant warranty issues and ensure clear ownership, timing, containment, root cause and permanent corrective actions.
• Lead quality activities for Field Service Actions, including technical investigation, issue definition, affected-population analysis, containment, corrective actions and implementation readiness; monitor actions after implementation to verify effectiveness and prevent recurrence.
• Reduce Electronics Platforms warranty spending by identifying and prioritizing major cost drivers, building a cost-reduction pipeline with accountable owners, actions, timing and expected benefits, and tracking results to confirm savings.
• Partner with Engineering, Service, Purchasing, Finance, Manufacturing and suppliers on cost-reduction opportunities while maintaining product quality and customer satisfaction.
• Drive disciplined problem solving using 8D, 5-Why, Ishikawa/fishbone, fault-tree, Pareto and statistical data analysis to address root causes rather than symptoms.
• Escalate issues when progress, technical resolution, containment or ownership does not meet business needs.
• Identify common failure mechanisms and systemic weaknesses across electronic platforms, and feed lessons learned into product development, validation, manufacturing and supplier processes.
• Own problems through closure, hold cross-functional teams accountable for commitments, and communicate complex technical issues clearly to senior leadership.
• Measure performance through 0/1/3 MIS warranty performance, warranty spending efficiency (CPR and supplier recovery targets), closure and recurrence of major issues, Field Service Action execution and effectiveness, time to detect and resolve, and preventive-action effectiveness.

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• Generous vacation time, sick/personal time and paid holidays, including between Christmas Eve and New Year's Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager