IVI & Audio Hardware Quality Supervisor

Ford Motor Company•Dearborn, MI

About The Position

The Quality Supervisor – Electronics Platforms Warranty & Customer Quality leads the identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms. The role focuses on 0-, 1-, and 3-Months-in-Service warranty performance, Field Service Actions, customer satisfaction concerns, and warranty spending reduction. Working cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance, and other stakeholders, the supervisor drives rapid problem resolution and prevents recurrence. The position converts warranty and customer data into clear priorities, accountable actions, and measurable improvements in quality, customer satisfaction, and warranty cost. Performance is evaluated through 0/1/3 MIS warranty performance; warranty spending efficiency, including CPR and supplier recovery targets; closure and recurrence of major warranty issues; Field Service Action execution and effectiveness; time to detect and resolve issues; and the effectiveness of preventive actions and lessons learned.

Requirements

Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline.
Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.
Demonstrated experience solving complex product or field-quality problems.
Experience with warranty data, field-performance analysis, or customer quality concerns.
Strong analytical and structured problem-solving skills.
Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
Strong written, verbal, and executive-level communication skills.
Ability to convert substantial technical and warranty information into clear priorities and actionable plans.

Nice To Haves

Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics, or related vehicle electronic systems.
Experience with warranty cost analysis and cost-reduction initiatives.
Experience supporting Field Service Actions or similar field-quality campaigns.
Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis, and root-cause analysis.
Experience working across Product Development, Manufacturing, Suppliers, Service, and Finance.

Responsibilities

Lead Electronics Platforms warranty performance for 0, 1, and 3 Months in Service, emphasizing early identification of emerging issues.
Monitor warranty trends, failure modes, repair information, customer symptoms, and other available field data to identify emerging concerns.
Set priorities based on customer impact, occurrence, severity, trends, and financial exposure.
Lead cross-functional reviews of significant warranty issues and ensure clear ownership, timing, containment, root cause, and permanent corrective actions.
Feed lessons learned into product development, validation, manufacturing, and supplier processes to prevent recurrence.
Lead Electronics Platforms quality activities associated with Field Service Actions.
Coordinate technical investigation, issue definition, affected-population analysis, containment, corrective actions, and implementation readiness with relevant functional teams.
Ensure field concerns have appropriate technical evidence, disciplined problem solving, and clear closure criteria.
Monitor actions after implementation to verify effectiveness and prevent repeat concerns.
Reduce Electronics Platforms warranty spending by identifying and prioritizing major warranty cost drivers.
Develop a warranty cost-reduction pipeline with accountable owners, actions, timing, and expected benefits.
Challenge teams to address technical root causes and factors driving repair or replacement costs.
Partner with Engineering, Service, Purchasing, Finance, Manufacturing, and suppliers on cost-reduction opportunities while maintaining product quality and customer satisfaction.
Track implemented actions to verify expected warranty improvements and spending reductions.
Drive disciplined problem solving for significant warranty and customer quality issues using appropriate methods, including 8D, 5-Why, Ishikawa/fishbone analysis, fault-tree analysis, Pareto analysis, and statistical data analysis.
Ensure actions address root causes rather than symptoms.
Escalate issues when progress, technical resolution, containment, or ownership does not meet business needs.
Identify common failure mechanisms and systemic weaknesses across electronic platforms.
Drive prevention and institutionalization of lessons learned.
Own problems through closure, maintain a customer-first mindset, use data to set priorities and challenge assumptions, create urgency around emerging concerns, and hold cross-functional teams accountable.
Balance quality, customer satisfaction, technical risk, and warranty cost; identify systemic opportunities; and communicate complex technical issues clearly to senior leadership.