IVI & Audio Hardware Quality Supervisor

Ford Motor•Dearborn, MI

About The Position

The Quality Supervisor – Electronics Platforms Warranty & Customer Quality leads the identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms. The role focuses on 0-, 1-, and 3-Months-in-Service (MIS) warranty performance, Field Service Actions, customer satisfaction concerns, and warranty spending reduction. It converts warranty and customer data into clear priorities, accountable actions, and measurable improvements in quality, customer satisfaction, and warranty cost. The supervisor works cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance, suppliers, and other stakeholders to resolve problems rapidly and prevent recurrence. Success is evaluated through early-service warranty performance, warranty spending efficiency including CPR and supplier recovery targets, closure and recurrence of major warranty issues, Field Service Action execution and effectiveness, speed of detection and resolution, and the effectiveness of preventive actions and lessons learned.

Requirements

Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline.
Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.
Demonstrated experience solving complex product or field-quality problems.
Experience with warranty data, field-performance analysis, or customer quality concerns.
Strong analytical and structured problem-solving skills.
Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
Strong written, verbal, and executive-level communication skills.
Ability to convert large amounts of technical and warranty information into clear priorities and actionable plans.

Nice To Haves

Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics, or related vehicle electronic systems.
Experience with warranty cost analysis and cost-reduction initiatives.
Experience supporting Field Service Actions or similar field-quality campaigns.
Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis, and root-cause analysis.
Experience working across Product Development, Manufacturing, Suppliers, Service, and Finance.

Responsibilities

Lead Electronics Platforms warranty performance for 0, 1, and 3 Months in Service, emphasizing early identification of emerging issues.
Monitor warranty trends, failure modes, repair information, customer symptoms, and other available field data to identify emerging concerns.
Set priorities based on customer impact, occurrence, severity, trend, and financial exposure.
Lead cross-functional reviews of significant warranty issues and ensure clear ownership, timing, containment, root cause, and permanent corrective actions.
Drive lessons learned into product development, validation, manufacturing, and supplier processes to prevent recurrence.
Lead Electronics Platforms quality activities associated with Field Service Actions, coordinating technical investigation, issue definition, affected-population analysis, containment, corrective actions, and implementation readiness.
Ensure field concerns have appropriate technical evidence, disciplined problem solving, and clear closure criteria; monitor implemented actions for effectiveness and recurrence prevention.
Identify and prioritize major warranty cost drivers and develop a warranty cost-reduction pipeline with accountable owners, actions, timing, and expected benefits.
Partner with Engineering, Service, Purchasing, Finance, Manufacturing, and suppliers to reduce warranty costs while maintaining product quality and customer satisfaction.
Track implemented cost-reduction actions and verify that expected warranty improvements and spending reductions are realized.
Drive disciplined problem solving for significant warranty and customer quality issues using appropriate methodologies, including 8D, 5-Why, Ishikawa/fishbone analysis, fault-tree analysis, Pareto analysis, and statistical data analysis.
Ensure corrective actions address root causes rather than symptoms and escalate issues when progress, technical resolution, containment, or ownership does not meet business needs.
Identify common failure mechanisms and systemic weaknesses across electronic platforms, and drive prevention and institutionalization of lessons learned.
Own problems through closure, create urgency around emerging concerns, hold cross-functional teams accountable, and communicate complex technical issues effectively to senior leadership.