ITS Buyside Client Account Manager

Nomura Holdings, inc. • New York, NY

4d • $225,000 - $250,000 • Onsite

About The Position

Nomura is a financial services group with an integrated global network, serving individuals, institutions, corporates, and governments through Wealth Management, Investment Management, Wholesale, and Banking. Its Global Markets department provides liquidity, market insights, and execution services across asset classes, with a focus on innovation, technology, and customized client solutions.

Instinet is Nomura Group’s agency-model execution services arm, providing brokerage and technology services in more than 65 markets. Instinet Technology Solutions (ITS) is its client-facing FinTech division, offering buyside execution management systems, sellside order and execution management systems, analytics, trade automation, and middle-office applications.

The ITS Buyside Client Account Manager serves as a trusted, client-facing advisor to buyside clients, helping optimize workflows across the order lifecycle. The role focuses on anticipating client needs, strengthening relationships, identifying opportunities, and positioning ITS as a strategic partner. Success requires an understanding of trading operations, technical acumen, and service excellence.

The position owns and manages buyside client accounts, serves as the primary contact for assigned clients, and provides day-to-day product service. It includes managing onboarding, upgrades, and feature or workflow implementations; configuring products to client needs; coordinating with technical support, product, and development teams; and maintaining expertise across the ITS product suite. The role also provides training, communicates product updates, gathers feedback, and identifies opportunities to support revenue growth and long-term partnerships.

The expected base pay range at commencement is $225,000–$250,000 per year. Total compensation may also include a sign-on bonus, restricted stock units, discretionary awards, and benefits. The position is based in New York, NY.

Requirements

• Coverage or prior experience with execution management platforms and electronic execution.
• Excellent presentation and communication skills with technical and non-technical audiences.
• Ability to prioritize time-sensitive issues with urgency while maintaining collaborative relationships across teams.
• Strong analytical skills to explore solutions to complex, interdependent problems across diverse applications.
• Knowledge of capital markets, execution services, and exchange regulatory needs.
• Experience with Transaction Cost Analysis (TCA) for post-trade performance reviews.
• Ability to interpret problems or requirements accurately and coordinate successful delivery of solutions.
• Composure under pressure and ability to communicate time-sensitive information clearly and concisely.

Responsibilities

• Own and manage ITS buyside client accounts.
• Build strong relationships with existing product users and decision makers.
• Work with clients to identify challenges and develop tailored solutions with measurable impact.
• Provide ongoing training and notify clients of product updates.
• Identify client requirements and map them to Instinet technology solutions.
• Conduct periodic account meetings and reviews.
• Identify and deliver opportunities that drive revenue growth and strengthen long-term partnerships.
• Serve as the primary point of contact for assigned ITS customers.
• Handle day-to-day client correspondence concerning product service, including client environment setup, ad hoc requests, and support inquiries.
• Manage projects for onboarding, upgrades, and implementation of requested features and workflows.
• Maintain expertise across Newport sellside OEMS, Newport buyside EMS, Insight Post-Trade TCA, Midway Middle Office, and Orchestrate Client Portal.
• Customize product setups and configurations to align with client workflows and needs.
• Coordinate with technical support, product, and development teams to resolve issues and deliver new requests.
• Provide feedback and ideas to improve and grow ITS products.

Benefits

• Full range of medical, financial, and other benefits, including 401(k) eligibility and paid time off such as vacation, sick time, and parental leave.
• Potential sign-on bonus, restricted stock units, and discretionary awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed