ITS Sellside Client Manager

Nomura Holdings, inc.•New York, NY

1d•$225,000 - $250,000

About The Position

Nomura is seeking an ITS Sellside Client Account Manager, at the Vice President corporate level, for its Global Markets–Instinet department in New York, NY. The role serves as a client-facing representative and trusted advisor to Instinet Technology Solutions (ITS) sellside clients, helping optimize workflows throughout the order lifecycle. The account manager builds deep client relationships, anticipates evolving needs, identifies opportunities, delivers tailored solutions, and positions ITS as a strategic partner for efficiency, scalability, and competitive advantage. Instinet Technology Solutions delivers financial technology solutions to clients worldwide, including buyside execution management systems, sellside order and execution management systems, analytics, trade automation tools, and middle-office applications. The role requires an understanding of trading operations, technical acumen, and a strong commitment to client service. The manager works with clients and internal technical support, product, and development teams to address issues, implement requests, and improve ITS products and services. The expected base pay at commencement is $225,000–$250,000 per year. Total compensation may also include a sign-on bonus, restricted stock units, discretionary awards, and benefits, depending on the position offered. The posting describes medical and financial benefits, 401(k) eligibility, paid time off, and parental leave; plan details are provided to candidates who receive an offer.

Requirements

Bachelor’s degree in Finance, Computer Science, Business Administration, or a related field.
10 or more years of experience in a customer-facing role; trading, execution, or fintech experience is preferred.
Understanding of sellside trading workflows.
Knowledge of trading applications, APIs, and other SaaS solutions.
Track record of working independently to produce exceptional results.
Light technical knowledge of coding and software languages.
Excellent presentation and communication skills for technical and non-technical audiences.
Ability to prioritize time-sensitive issues urgently while maintaining collaborative relationships across teams.
Strong analytical skills to explore solutions to complex, interdependent problems across diverse applications.
Knowledge of capital markets, execution services, and exchange regulatory needs.
Experience with Transaction Cost Analysis (TCA) for post-trade performance reviews.
Ability to accurately interpret problems or requirements and coordinate successful solution delivery.
Composure under pressure and ability to communicate time-sensitive information clearly and concisely.
Coverage or prior experience with execution management platforms and electronic execution.

Nice To Haves

Trading, execution, or fintech experience in a customer-facing role.

Responsibilities

Own and manage ITS sellside client accounts.
Build strong relationships with existing product users and decision makers.
Work with clients to identify challenges and develop tailored solutions that deliver measurable impact.
Provide ongoing training and notify clients of product updates.
Identify client requirements and map them to Instinet technology solutions.
Conduct periodic account meetings and reviews.
Identify and deliver opportunities that increase revenue and strengthen long-term client partnerships.
Serve as the primary point of contact for a designated set of ITS customers.
Respond to clients day to day regarding product services, including client environment setup, ad hoc requests, and support inquiries.
Manage onboarding, upgrade, and implementation projects for requested features and workflows.
Maintain expertise across ITS products and services, including Newport sellside OEMS, Newport buyside EMS, Insight Post-Trade TCA, Midway Middle Office, and Orchestrate Client Portal.
Customize product setup and configurations to align with client workflows and requirements.
Coordinate with technical support, product, and development teams to resolve client issues and deliver new requests.
Provide feedback and ideas to support the improvement and growth of ITS products.