Client Account Manager

Courser•Savannah, GA

19h

About The Position

Courser is seeking a Client Account Manager to support and grow existing customer accounts. The role focuses on understanding customers’ challenges and business needs, assessing their technology, identifying gaps, and mapping those needs to Courser’s service and product offerings. The Client Account Manager develops customer roadmaps and budgets and works with a technical pre-sales partner to create proposals and quotes. The position involves customer interactions by phone and in person, account cross-selling, and managing sales opportunities through Courser’s CRM. Candidates should be personable, outgoing, strong communicators, detail-oriented, comfortable with technology, committed to ongoing learning, and aligned with Courser’s values of Trust, Teamwork, Service, Innovation, and Growth.

Requirements

Ability to work under pressure and manage multiple projects and deadlines.
Excellent communication and collaboration skills, with the ability to work independently and as part of a team.
Commitment to serving customers and colleagues and providing positive internal and external experiences.
Ability to read and interpret documents and write routine reports and correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and margins.
Professional appearance and telephone skills.
Current driver’s license and a vehicle.
Comfort communicating with customers by phone and in person, with strong follow-through and attention to detail.
Commitment to continuous learning and alignment with Courser’s values of Trust, Teamwork, Service, Innovation, and Growth.

Nice To Haves

Relevant account management or sales certifications, such as Certified Account Manager (CAM) or Customer Success Certification.
Experience in a relevant industry, such as SaaS, IT services, or healthcare.
Knowledge of digital sales and customer service tools, including email marketing, social media platforms, and data analytics.

Responsibilities

Develop a deep understanding of existing customers’ needs and translate them into product requirements.
Use customer alignment tools to identify technology gaps, create 12-month business and technical roadmaps, and associate budgets with those roadmaps.
Cross-sell services and solutions to existing accounts.
Map customer needs to the existing product and service catalog.
Qualify, quote, and close sales opportunities for current customers.
Respond promptly to customer requests for service and product details.
Conduct customer presentations on-site or online.
Work with pre-sales to develop proposals and quotes based on best practices.
Communicate solution features and benefits effectively.
Maintain in-depth product knowledge focused on business outcomes and learn new things each week.
Record sales activities and opportunities in the CRM while following company policies and procedures.
Attend weekly sales training and sales meetings.
Manage service proposals, contracts, lease agreements, and service level agreements.

Benefits

Medical, dental, vision, and life insurance.
401(k) company match.
Flexible vacation time after one full year of employment; full-time employees receive 10 vacation days during their first year.
Paid sick time.
10 paid holidays, including the employee’s birthday and a floating holiday.
Healthy Lifestyle reimbursement.
Membership subsidy.
40 hours of paid volunteer time.
Paid parental leave.
Reimbursement for ongoing certifications.
Best-in-class training, mentorship, and clear self-promotion paths.