Client Account Manager
About The Position
Waste Solution Services (WSS) is seeking a highly organized, customer-focused Client Success Manager / Account Manager to manage a portfolio of client accounts. WSS helps multifamily and commercial properties lower and stabilize waste-management costs by working with property owners, property managers, and waste-hauling vendors to audit invoices, optimize service agreements, improve billing accuracy, and resolve service issues. The role focuses on cost predictability, operational efficiency, and reliable service. The position is based in Lawrence, New York, and is full-time and in-office. Pay is $26–$32 per hour, depending on experience, plus benefits.
Requirements
- Strong communication, problem-solving, and follow-through.
- Highly organized and customer-focused.
- Able to take ownership of customer issues and work effectively with vendors and internal teams.
Responsibilities
- Manage a portfolio of client accounts and maintain strong customer relationships.
- Serve as the primary point of contact for client questions, requests, and concerns.
- Communicate proactively with clients to provide updates and manage expectations.
- Monitor account health, identify potential risks, and support client retention.
- Identify opportunities to improve service quality and account performance.
- Take ownership of customer issues from initial report through resolution.
- Coordinate with waste-hauling vendors and internal teams to resolve service problems.
- Investigate missed pickups, damaged containers, unexpected service changes, and other operational issues.
- Follow up with vendors to ensure commitments are met and problems are resolved.
- Escalate urgent or complex issues.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
