Manager, Client Account Services

T. Rowe Price • Owings Mills, MD

2d • $79,500 - $166,000 • Hybrid

About The Position

The Client Account Services (CAS) team is responsible for the day to day servicing of our institutional clients holding separate accounts, sub-advised and proprietary products. The group has a high level of teamwork, sharing expertise and experience to provide exemplary service to our TRP clients. The team partners with multiple internal groups and external entities, as/if needed, to support client needs.

The CAS Manager is responsible for the day to day servicing of our institutional clients holding separate accounts, sub-advised and proprietary products. During the onboarding of a new client, the Manager is accountable for partnering with a Client Implementation Manager (CIM) during that process to learn and understand the client’s servicing expectations. At the time onboarding is complete, the Service Manager takes over the relationship, owning the day-to-day servicing of the client, ensuring that all inquiries, requests, and service requirements are met/addressed. Service requests include, but are not limited to, leading Investment Management Agreement updates, fee payment modifications, reporting requests, coordination of restricted lists, reconciliation inquiries, establishing new market openings and participation of new counterparty agreements. Strong partnership is expected with the Distribution Relationship Managers, ensuring we are showing up as “One T. Rowe” to the client. Strong partnership to manage service requests is also needed with Investments, Legal, Investment and Trading Solutions, Investment Compliance, Global Investment Operations, Global Client Investment Reporting, and other groups throughout TRP. The Manager exercises proven judgment and discretion in analyzing, evaluating, and executing on servicing complex institutional clients with little direction.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Nice To Haves

• Excellent knowledge of the asset management business, including familiarity with separate account institutional clients
• Excellent client service skills, including strong verbal and written communications
• Ability to manage multiple, competing projects, priorities, and sensitive issues
• Strong prioritization skills and decision-making skills
• Excellent analytical skills and attention to detail, accuracy, and deadlines
• Proven ability to work in a team environment with a strong sense of urgency
• Highly motivated with demonstrated initiative and the ability to work independently

Responsibilities

• Oversees and manages client operations and administration support activities for clients.
• Services clients through the client life cycle, resolves complex operational issues, and monitors requests through execution.
• Escalates complex issues and requests to more senior staff as needed.
• Analyzes data to develop informed operating or servicing agreements.
• Negotiates operational servicing requirements based on analysis.
• Facilitates resolution of complex operational needs and escalates complex, nonstandard servicing requirements and engages more senior staff to develop applicable solution to highly complex operational issues.
• Communicates on a regular basis with complex and challenging clients and their service providers to deliver high-quality services.
• Facilitates the communication of information to internal parties.
• Ensures resolution activities are in accordance with the local regulatory requirements.
• Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience.
• Helps develop process improvements.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager