Client Account Manager

Waste Solution Services•Lawrence, NY

1d•$26 - $32•Onsite

About The Position

Waste Solution Services (WSS) helps multifamily and commercial properties lower and stabilize waste-management costs by working between property owners, property managers, and waste-hauling vendors. Its work includes auditing invoices, optimizing service agreements, improving billing accuracy, and resolving service issues, with a focus on cost predictability, operational efficiency, and reliable service. WSS is seeking a highly organized, customer-focused Client Success Manager / Account Manager to manage a portfolio of client accounts. The role requires strong communication, problem-solving, and follow-through, and involves managing customer issues from initial identification through final resolution. The successful candidate takes ownership, works effectively with vendors and internal teams, and ensures clients receive timely updates and dependable service. This is a full-time, in-office position in Lawrence, New York, paying $26–$32 per hour depending on experience, plus benefits.

Requirements

Strong communication skills.
Problem-solving ability.
Strong follow-through.
Highly organized and customer-focused.
Ability to take ownership of customer issues through final resolution.
Ability to work effectively with vendors and internal teams.

Responsibilities

Manage a portfolio of client accounts and maintain strong customer relationships.
Serve as the primary point of contact for client questions, requests, and concerns.
Communicate proactively with clients to provide updates and manage expectations.
Monitor account health, identify potential risks, and support client retention.
Identify opportunities to improve service quality and account performance.
Take ownership of customer issues from initial report through resolution.
Coordinate with waste-hauling vendors and internal teams to resolve service problems.
Investigate missed pickups, damaged containers, unexpected service changes, and other operational issues.
Follow up with vendors to ensure commitments are met and problems are resolved.
Escalate urgent or complex issues.