Client Account Manager

Expeditors•Nashville, TN

19h•$110,000 - $150,000

About The Position

Develop, maintain, and manage Expeditors’ worldwide activities to achieve optimum business retention and development. Proactively identify and service customers’ cross-functional and geographic operational requirements. Champion revenue growth and coordinate global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors’ product, geographic, and service leadership. Deliver customer-tailored business reviews and workshops that encourage collaboration and focus on value creation and cost reduction. Align and collaborate across geographies to identify supply chain priorities and challenges, and work with senior executives and product and geography management to create timely, relevant value-added solutions. The Client Account Manager strengthens relationships with assigned accounts, maintains and grows their revenue, understands customers’ businesses and strategies, and builds alignment between Expeditors and customer teams. The role develops relationships throughout customer organizations, manages service issues and follow-up, supports invoicing and collections processes, maintains account profiles and accurate records, and regularly meets with customers. It also provides technical updates and systems demonstrations, analyzes and presents data, manages business performance reviews, identifies growth opportunities, and continually improves procedures and services. The position may involve spearheading resolution of issues beyond the local branch and requires dedication to the success of Expeditors and its customer programs through ethical practices and attention to operational details.

Requirements

University or equivalent business qualifications.
Minimum 3 years of Expeditors or industry experience.
Knowledge of Expeditors products and services.
Knowledge of required Expeditors operating systems.
Proficiency in MS Office.
Strong presentation skills.
Strong leadership skills.
Proven project management skills.
Strong analytics skills.
Ability to perform and meet KPI requirements.
Proven problem-solving and interpersonal skills.
Ability to connect with others.
Ability to travel in accordance with company policy.

Nice To Haves

Experience in business development is preferred.

Responsibilities

Strengthen relationships with assigned accounts.
Maintain and grow revenue of assigned accounts.
Understand customers’ businesses, strategies, and Expeditors’ role.
Build unity between Expeditors’ product, management, and operations teams and the customer.
Develop relationships at all levels within assigned customer organizations, beyond the main point of contact.
Communicate service issues and drive their resolution internally and externally.
Ensure customer satisfaction and maintain and update follow-up action items weekly.
Ensure an agreed, functioning invoicing and payment process is in place.
Assist with accounting collections when needed.
Manage client profiles for each account.
Create process maps to understand material and information flows.
Maintain accurate account data, including weekly meeting notes and follow-up/action items.
Meet face to face with customers regularly and proactively plan retention meetings and reviews.
Provide technical updates and systems demonstrations to LAM accounts.
Collect, evaluate, and present data analysis to customers at all levels of their organizations.
Manage business performance reviews for accounts.
Identify growth opportunities within existing accounts.
Involve sales and operations at the appropriate time to develop growth opportunities.
Continually improve procedures and services to create more efficient and cost-effective operations.
Assist with, or spearhead as needed, problem resolution for issues outside the local branch.
Support the success of Expeditors and its customer programs through ethical business practices, personal commitment, and attention to detail.