ITMS Process Consultant

Blue Cross Blue Shield of Minnesota•Eagan, MN

5d•Hybrid

About The Position

Blue Cross and Blue Shield of Minnesota is hiring an ITMS Process Consultant to advance its Change, Release, and Environment Management practices. The role works with teams across IT and the business to coordinate release schedules, manage dependencies and risks, prepare environments, and support smooth delivery of changes. It ensures readiness for testing, implementation, rollback, communication, validation, and approvals, and facilitates readiness and go/no-go decisions. The consultant partners with Service Management colleagues and stakeholders to strengthen connected processes and reliable service delivery. The position helps define process roadmaps, standards, metrics, and improvement opportunities, using operational insights to improve efficiency, stability, automation, and process maturity. It also supports day-to-day operations and key implementations, promotes process adoption through communication and guidance, and contributes to team development through mentoring.

Requirements

At least 3 years of related information technology professional experience.
Bachelor’s degree, or an additional two years of relevant experience beyond the listed qualifications in lieu of a degree.
Ability to tailor communication to varied audiences, actively listen to uncover requirements, and ensure accurate and timely information exchange.
Ability to analyze information, identify patterns and root causes, and collaborate with partners to implement practical solutions.
Ability to organize work effectively, balance competing priorities, and manage time across multiple responsibilities and deadlines.
Demonstrated proficiency with enterprise technology platforms, systems, tools, and applications.

Nice To Haves

ITSM and automation expertise, including TeamDynamix or ServiceNow.
Experience with large-scale, cross-functional change programs and complex IT environments.
Experience supporting or improving operational processes, workflows, or service delivery.
Knowledge of industry standards, methodologies, governance practices, or compliance requirements.

Responsibilities

Plan, coordinate, and facilitate change approvals, release schedules, and implementation activities.
Ensure adherence to enterprise Change Management processes, policies, and audit requirements.
Support rollouts of new XH applications and future enhancements while minimizing business disruption and service outages.
Coordinate releases across multiple environments with application teams, infrastructure teams, business stakeholders, and vendors.
Monitor release readiness, manage deployment risks, and drive issue resolution before production implementation.
Support incident prevention through change governance, impact assessments, and post-implementation reviews.
Contribute to Service Management functions, including critical incident support, change governance, release planning, process improvement, and operational reporting.
Establish repeatable release management practices to improve system stability, user adoption, and service reliability as the XH platform expands.
Lead or participate in developing and implementing process maturity roadmaps, performance goals, and metrics aligned with IT strategies and annual planning and budget cycles.
Drive process improvement initiatives by creating project plans, proposals, and charters to achieve service objectives.
Analyze data to identify process maturity gaps and improvement opportunities.
Create and maintain detailed documentation, reports, and dashboards for stakeholders at multiple levels.
Serve as an advanced-level consultant and liaison, aligning solutions with industry best practices, corporate strategy, and regulatory standards.
Support and participate in structured organizational processes such as architecture, change, risk, resiliency, incident, problem, CMDB, and asset management.
Oversee and execute day-to-day operations of assigned processes, including participation in on-call rotations as needed.
Promote process adoption by developing awareness, communication, and training materials for diverse audiences.
Research current best practices and emerging trends in the process area.
Mentor team members and assist the manager with work direction, resource allocation, and goal accomplishment.
Provide coaching, clarify roles, and offer feedback or recommendations for performance reviews and recognition.
Support team development activities, including staffing-level assessments and employee engagement initiatives.
Perform additional responsibilities consistent with the scope and level of the role, as assigned.