Item Processing Lead M-F 8am-4:30pm

Fifth Third Bank • Cincinnati, OH

1d

About The Position

The Item Processing Lead assists in coordinating the daily operations of the Item Processing Team and serves as a subject matter expert for assigned areas. The role supports procedure reviews, quality control, employee job shadowing, training and cross-training across Item Processing functions, and timely resolution of escalated issues. The Lead monitors production expectations, reviews processes for compliance with policies and procedures, conducts quality reviews, and reports results and operational updates to Item Processing Operations Management.

The position plans, assigns, and monitors daily workflow; partners with the Manager to maintain staffing and recommend cost efficiencies; and helps ensure production, quality, and deadline expectations are met. It maintains operational reporting, answers employee and external customer questions, supports audits and self-assessments, troubleshoots issues, and escalates complex concerns. The Lead also provides technical supervision, coaching, feedback, and training to assigned employees, and contributes to employee engagement and development.

The role operates in a normal office environment, with extended viewing of a CRT screen and possible exposure to noise from processing machinery in some operational areas. The position requires the ability to lift 30 pounds and flexible working hours. The listed schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is located in Cincinnati, Ohio.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of 4 years of banking operations experience.
• Strong written and verbal communication skills.
• Demonstrated ability to work in a team environment.
• Self-motivated.
• Strong analytical and logical reasoning skills for problem solving.
• Continual attention to detail when establishing priorities and meeting deadlines.
• Strong knowledge of systems within Operations.
• Strong organizational skills and ability to multitask.
• Strong customer service and employee interaction skills.
• Ability to lift 30 pounds.

Nice To Haves

• Preferred strong working knowledge of bank operating systems.
• Excellent computer skills, including proficiency in Excel, PowerPoint, Word, and Access.

Responsibilities

• Plan, assign, and monitor the department's daily workflow and assist in maintaining processing flow.
• Work with the Manager to ensure the department is sufficiently staffed.
• Help ensure production and quality standards are met efficiently and deadlines are achieved.
• Use multiple complex systems to complete tasks on time, including end-of-day activities.
• Work with the Manager to recommend and implement cost efficiencies.
• Review departmental procedures and recommend improvements to quality and productivity.
• Assist in evaluating and recommending resources needed for increased volume resulting from mergers, acquisitions, centralization, or new business.
• Maintain daily, weekly, and monthly reports of departmental activity.
• Serve as a resource for employee and external customer questions and problem solving.
• Perform quality checks, report errors to management weekly, and assist the Manager in coaching employees on recurring quality issues.
• Provide daily communication to the Item Processing Manager.
• Oversee training and development of Item Processing Specialists and provide work-type and process performance feedback.
• Assist the Manager with recommendations concerning performance appraisals, promotions, and disciplinary actions.
• Assist with projects assigned by the Manager.
• Provide requested information for audits and self-assessments.
• Assist Management in updating departmental procedures.
• Troubleshoot Item Processing issues and refer complex problems to Management.
• Escalate customer service issues, operational concerns, and employee concerns appropriately.
• Operate and troubleshoot image, print, and insertion machines.
• Provide leadership and technical supervision, including assigning, monitoring, and reviewing the progress and accuracy of work.
• Coach assigned employees on operational and system matters, turnaround times, and development in operational areas.
• Provide management with feedback on team performance and participate in delivering the employee engagement action plan.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees' and their families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level