Item Processing Operator

First National Bank Of Pennsylvania•Hermitage, PA

1d•Onsite

About The Position

The Item Processing Operator is primarily responsible for the electronic transfer of large-volume and dollar files, including reject correction items and transaction balancing. The role creates and receives electronic files and transmittal listings and clears internal general ledger accounts associated with merchant capture, branch capture processing, electronic in-clearing, mobile deposits, imaged ATM deposits, remittance deposits, and electronic returns. The operator verifies acceptance of transit files and maintains statistical reports. The position handles processing and balancing across multiple sources, corrects MICR information, investigates and communicates errors, supports branches with capture software and hardware issues, and monitors applications and server performance to meet daily processing deadlines. Additional duties include processing foreign items, returns, wires, transit items, and correspondent-bank adjustments; testing applications and customer accounts; and producing nightly balance reports. All employees are responsible for understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws, guidelines, and company procedures is required. F.N.B. Corporation does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Technical work-related experience.
Detail-oriented.
Excellent organizational, analytical, and interpersonal skills.
Excellent written and verbal communication skills.
Ability to work and multitask in a fast-paced environment.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Basic-level Microsoft Excel skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Technical school education.

Responsibilities

Download files from various servers and sites.
Repair incorrect MICR information for incoming items from branch, merchant, imaged ATM, mobile, lockbox, and in-clearing sources.
Verify that transactions and cash letters balance; generate or repair adjustment notices as needed.
Communicate errors and issues to branches in a timely manner.
Support branch calls concerning Branch Capture software or hardware issues and assist in contacting additional resources and vendors.
Monitor whether work is received from all branches daily, communicate branch closings between processing sites, and contact branches when work is not received properly.
Review duplicate items across sources, remove duplicates, and follow up with adjustments and communications to appropriate groups.
Provide research assistance to all areas.
Capture and balance internal transactions and contact relevant areas about out-of-balance issues.
Monitor processing applications and server performance; troubleshoot or escalate server issues to ensure work is processed by daily deadlines.
Assist with support calls involving Bank Network Engineers and software vendors.
Test new applications and external customer accounts.
Set up new remittance customers.
Clear foreign items from remote sites and create paper cash letters for Canadian items through Scotia Bank for the International Department.
Charge customer accounts for foreign-item deposits; download incoming return items and generate IRD print jobs; balance outgoing returns to deposit totals; export returns; upload files to the Federal Reserve; and adjust or add return items as requested.
Create adjustment cases with correspondents for incoming cash-letter errors and out-of-balance items.
Initiate wires for same-day settlement accounts and verify incoming wires against transit totals.
Export transit items to clearing banks and assist with controls for out-of-balance transit accounts.
Generate the daily IF3 block to clear in-transit general ledger accounts with correspondent bank credits.
Verify files received from sources include conforming images and adjust errors, communicating changes to appropriate groups.
Remove suspended or pending files from software before end of night and communicate deletions to appropriate groups.
Create nightly balance reports to balance bank totals and transit totals.
Perform other related duties and projects as assigned.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily work.
Comply with regulatory laws, guidelines, and company procedures.