Item Processing Operator

F.N.B. Corporation•Hermitage, PA

About The Position

The Item Processing Operator is primarily responsible for the electronic transfer of large-volume and dollar files, including reject correction items and transaction balancing. The role creates and receives electronic files and transmittal listings; clears internal general ledger accounts associated with merchant capture, branch capture processing, electronic in-clearing, mobile deposits, imaged ATM deposits, remittance deposits, and electronic returns; verifies acceptance of transit files; and maintains statistical reports. The position also supports branch capture operations, resolves item and file errors, monitors processing applications and server performance, assists with research and balancing, and handles foreign items, returns, adjustments, wires, and transit clearing. The incumbent is expected to meet daily processing deadlines, communicate issues to relevant teams, and perform other related duties and projects as assigned. All employees are responsible for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks under F.N.B. Corporation’s risk management program. Compliance with regulatory laws, guidelines, and company procedures is required.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Technical work-related experience is required.
Detail-oriented.
Excellent organizational, analytical, and interpersonal skills.
Excellent written and verbal communication skills.
Ability to work and multitask in a fast-paced environment.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Basic-level Microsoft Excel skills.
Candidates must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Technical school education is preferred.

Responsibilities

Download files from various servers and sites.
Repair incorrect MICR information for incoming source items from branch, merchant, imaged ATM, mobile, lockbox, and in-clearing sources.
Verify transactions and cash letters balance, generate or repair adjustment notices, and communicate errors and issues to branches in a timely manner.
Support branch calls involving Branch Capture software or hardware issues, contact additional resources and vendors as needed, monitor daily receipt of branch work, communicate branch closings between processing sites, and contact branches when work is not received properly.
Review duplicate items across sources, remove duplicates, follow up on adjustments, and communicate with appropriate groups.
Provide research assistance to other areas, capture and balance internal transactions, and contact relevant areas about out-of-balance issues.
Monitor processing applications and server performance, troubleshoot or escalate server issues, and help ensure work is completed by daily deadlines.
Assist with support calls involving Bank Network Engineers and software vendors; test new applications and external customer accounts; and set up new Remittance customers.
Clear foreign items from remote sites and create paper cash letters to clear Canadian items through Scotia Bank for the International Department.
Charge customer accounts for foreign item deposits, download incoming return items, generate IRD print jobs, balance outgoing returns to deposit totals, export returns, upload files to the Federal Reserve, and adjust or add return items as requested.
Create adjustment cases with correspondents for incoming cash-letter errors and imbalances.
Initiate wires for same-day settlement accounts and verify incoming wires against transit totals.
Export transit items to clearing banks and assist with out-of-balance transit accounts.
Generate the daily IF3 block to clear In Transit general ledger accounts with correspondent bank credits.
Verify that source files contain conforming images, adjust errors, and communicate changes to appropriate groups.
Remove suspended or pending files from software before end of night and communicate deletions to appropriate groups.
Create nightly balance reports to reconcile bank totals and transit totals.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks in accordance with F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.