Item Processing Lead M-F 8am-4:30pm

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The Item Processing Lead assists with coordinating the daily operations of the Item Processing Team and serves as a subject matter expert in assigned areas. The role reviews procedures, conducts quality control, supports employee job shadowing, and assists with training and cross-training across Item Processing functions, including Work Receipt, Batch Prep, Sorter Capture, Reject Repair, IQA, Deposit Review, and Transaction Balancing. The Lead helps resolve escalated issues, monitors production expectations, verifies adherence to policies and procedures, and communicates quality results and operational updates to management.

This position plans, assigns, and monitors daily workflow; supports staffing and efficiency efforts with the Manager; and helps ensure production standards and deadlines are met. It provides operational and system coaching, supports employee development, gives performance feedback, and makes recommendations to management on staffing, performance, and process improvements. The Lead also maintains activity reports, assists with audits and self-assessments, updates procedures, troubleshoots operational problems, escalates customer or employee concerns, and operates and troubleshoots processing machinery.

The role is based in a normal office environment, with some operational areas exposed to noise from processing machinery. Work includes extended viewing of a CRT screen and may require lifting up to 30 pounds. The posting lists a Monday–Friday schedule of 8:00 a.m.–4:30 p.m. and also notes flexible working hours.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 4 years of banking operations experience.
• Strong written and verbal communication skills.
• Demonstrated ability to work in a team environment.
• Self-motivated.
• Strong analytical and logical reasoning skills for problem solving.
• Continual attention to detail when establishing priorities and meeting deadlines.
• Strong knowledge of systems within Operations.
• Strong organizational skills and ability to multitask.
• Strong customer service and employee interaction skills.
• Excellent computer skills, including proficiency in Excel, PowerPoint, Word, and Access.
• Ability to lift 30 pounds.
• Ability to tolerate noise produced by processing machinery in some operational areas.

Nice To Haves

• Strong working knowledge of bank operating systems.

Responsibilities

• Plan, assign, and monitor daily Item Processing workflow and assist in maintaining department processing flow.
• Work with the Manager to ensure the department is sufficiently staffed.
• Ensure production and quality standards are met while maintaining efficiency and meeting deadlines.
• Use expertise in multiple complex systems to complete tasks on time, including end-of-day activities.
• Work with the Manager to recommend and implement cost efficiencies.
• Review departmental procedures and recommend improvements to quality and productivity.
• Help evaluate and recommend resources needed for increases in processing volume related to mergers, acquisitions, centralization, or new business.
• Maintain daily, weekly, and monthly reports of department activity.
• Serve as a departmental resource for employee and external-customer questions and problem solving.
• Perform quality checks, report errors to management weekly, and assist the Manager in coaching employees on quality trends and resolutions.
• Provide daily communication to the Item Processing Manager.
• Oversee training and development of Item Processing Specialists.
• Provide staff performance feedback based on work type and process.
• Recommend employee performance appraisal, promotion, and disciplinary actions to the Manager.
• Assist with projects assigned by the Manager.
• Provide requested information to the Manager for audits and self-assessments.
• Assist management in updating departmental procedures.
• Troubleshoot Item Processing issues and refer complex problems to management.
• Ensure appropriate escalation of customer service issues, operational issues, and employee concerns.
• Operate and troubleshoot image, print, and insertion machines.
• Exercise leadership and technical supervision of assigned employees; assist with assigning, monitoring, and reviewing work progress and accuracy.
• Provide operational and system coaching as a player-coach, and give management feedback on team performance.
• Participate in delivery of the employee engagement action plan.
• Coach team members to meet departmental turnaround times and support their development in operational areas.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level