Italian Reservations Agent | Tourism Industry - Work In Athens, Greece

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated and customer-focused Italian Reservations Agent for the Tourism Industry in Greece. This role serves as a crucial link between Italian-speaking travelers and a diverse range of tourism services, aiming to ensure each booking experience is seamless, personalized, and memorable. The position is ideal for individuals passionate about travel, fluent in Italian, and seeking career growth in an exciting international setting.

Requirements

• Native or fluent Italian language skills (spoken and written) are essential for this role.
• Valid EU passport or EU work authorisation (mandatory).
• Previous experience in reservations, customer service, or a tourism-related role is highly advantageous.
• Strong communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences in the tourism sector.
• Proficiency in English at a conversational or higher level for internal communication purposes.
• Comfortable working with reservation management systems, CRM platforms, and standard office software.
• A proactive, detail-oriented mindset with the ability to manage multiple bookings and priorities simultaneously in a dynamic tourism environment.

Responsibilities

• Handle inbound and outbound reservation enquiries from Italian-speaking clients across multiple tourism channels, including phone, email, and live chat.
• Process bookings for hotels, travel packages, tours, and other tourism products accurately and efficiently within internal reservation systems.
• Provide Italian-speaking customers with detailed information about available tourism offerings, pricing, availability, and special promotions.
• Proactively upsell and cross-sell relevant tourism services and packages to enhance the customer experience and drive revenue.
• Manage booking amendments, cancellations, and special requests in a professional and timely manner, always prioritizing guest satisfaction.
• Collaborate closely with tourism operations, sales, and customer service teams to ensure a consistent and high-quality end-to-end travel experience.
• Resolve customer complaints or concerns related to reservations with empathy and efficiency, escalating complex issues when necessary.
• Maintain accurate records of all customer interactions, bookings, and correspondence in accordance with company standards and GDPR guidelines.

Benefits

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, in line with Greek employment standards
• A supportive, multicultural, and professionally stimulating work environment in the heart of Athens

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed