IT Technology Services Senior Specialist (multiple positions available)

SAP IT Business Systeme•Newtown Township, PA

6d•$127,525 - $216,128•Hybrid

About The Position

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to design and develop systems, applications, products, services and data to optimize / automate SAP’s business processes and improve work efficiency. The role involves engaging with business stakeholders and other technology teams to deliver solutions, resolving complex issues, and representing SAP to customers. It also emphasizes advocating for the end user by understanding their needs and promoting User Experience best practices. The specialist will develop and provide systems, applications, products, and services, revise and update existing programs, and facilitate the service and product lifecycle, ensuring stable, secure, and high-available operations. Complex data and system development, technology integration, and agile engagement with the business are also key aspects of the role.

Requirements

Administering and maintaining SAP systems (S/4HANA, ERP, or NetWeaver) and databases (HANA, Oracle, ASE, or SQL Server)
Providing Full Cycle Support for Implementations including sizing, installations, configuration, Go-live, maintenance and operational
Managing system copy processes across both homogeneous and heterogeneous SAP environments
Managing all operational aspects of solutions across cloud environments
Supporting maintenance activities including OS patching, Kernel patching, Database patching, Support packs, JAVA Patches, performance tuning, database capacity, space management, Pre and Post Go Live activities, Cutover planning, UAT and Hyper care support
Finetuning SQL statements, workload analysis, Operating system performance and monitoring and tuning parameters
Configuring and maintaining SAP system integrations with third-party products, providing technical documentation, and supporting de-escalation efforts
Defining and resolving problems in running computer systems

Responsibilities

Design and develop systems, applications, products, services and data to optimize / automate SAP’s business processes and improve work efficiency.
Engage with business stakeholders and other technology teams to deliver solutions to business requirements.
Deliver outcomes of assigned projects; work independently on topics while setting priorities having sole responsibility.
Resolve complex issues in own area (e.g. cross-functional or cross-country projects); Decisions/solutions can enhance current and future; design and strategy.
Represents SAP to customers; Communicates clear and conveying processes & policies in a way that others can understand.
Advocating for the end user by having a deep understanding of end user needs, behaviors & usage patterns.
Promoting the role of User Experience, thorough understanding of contemporary user-centered design methodologies & practices and ability to integrate those into current and future development efforts.
Develops and provides systems, applications, products and services to optimize/automate business processes, improve work efficiency and provides the expert support in operations.
Revises and updates existing programs and provides required documentation.
Facilitates the service lifecycle and product lifecycle.
Perform complex data and system development along with technology integration through learned technology coding languages.
Facilitate the system / service / product lifecycle, and ensure stable, secure, performant and high available operations for and between system and cloud services.
Facilitate agile engagement with the business.
Revise and update existing programs and provide required documentation.