IT Technology Services Senior Specialist (multiple positions available)
About The Position
SAP America, Inc. is hiring an IT Technology Services Senior Specialist in Newtown Square, Pennsylvania, to serve as a trusted technical advisor supporting customers’ investments in SAP Enterprise Cloud Services (ECS). The role works with Customer Delivery Managers and ECS service delivery teams throughout the service lifecycle, acts as the primary customer contact for technology discussions, and coordinates SAP experts to address customer needs. The specialist owns and understands customer landscapes managed within ECS, including dependencies between systems inside and outside ECS. The role supports service delivery plans and calendars, assesses technical requirements, drives issues to resolution, and presents private-cloud offering details and engagement models to stakeholders. It also supports customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration; advises on business continuity, security, compliance, and networks; reviews customer security and network requirements; conducts monthly technical and operational reviews; and supports migration roadmaps with partners, system integrators, or SAP Professional Services. The position is based at SAP’s Newtown Square location under a hybrid work model and requires up to 20% domestic travel to customer sites and SAP offices for training and customer support. The annual base salary range is $127,525–$195,976, and the targeted combined compensation range is $131,000–$222,700.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, and six years of progressive post-baccalaureate experience in the offered job or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and four years of experience.
- Four years of experience supporting SAP S/4HANA migrations, upgrades, and Basis administration.
- Four years of experience designing and implementing SAP applications and databases, with a focus on high availability and disaster recovery concepts.
- Four years of experience finding and fixing problems with load balancers.
- Four years of experience analyzing S/4HANA data footprint, including server downsizing and upsizing.
- Four years of experience owning customer landscapes and advising on critical and complex landscape changes during lifecycle management.
- Four years of experience designing and leading Early Watch Alert report analysis.
- SAP HANA certification (valid or expired).
- SAP OS/DB Migration certification (valid or expired).
- SAP S/4HANA Conversion and Upgrade certification (valid or expired).
- Availability for up to 20% domestic travel to customer sites and SAP offices.
Responsibilities
- Work with Customer Delivery Managers and ECS internal service delivery teams to provide quality services throughout the service lifecycle.
- Serve as the primary customer contact for technology discussions and own those discussions.
- Orchestrate experts from the SAP delivery organization as needed.
- Own and maintain a detailed understanding of customer landscapes managed within ECS and interdependencies between systems.
- Support Customer Delivery Managers and TechOps teams in executing service delivery plans and calendars.
- Analyze customer technical requirements, coordinate ECS Delivery experts, and drive topics to resolution to the customer’s satisfaction.
- Present private-cloud offering details, technical information, and engagement models to internal and external stakeholders.
- Support customers or SAP services teams in developing customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration.
- Guide customers on business continuity, security, compliance, networks, and other technical aspects.
- Assess customer security and network requirements against the SAP security architecture framework.
- Conduct monthly technical and operational reviews to measure progress against the defined cloud architecture and roadmap.
- Establish and drive resolution plans for issues and problems through completion.
- Support migration roadmaps alongside partners, system integrators, or SAP Professional Services.
Benefits
- Employee referral program, subject to eligibility criteria.
- SAP describes its benefits as great benefits and refers applicants to its North America Benefits summary.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
