IT Technology Services Senior Specialist (multiple positions available)

SAP IT Business Systeme • Newtown Township, PA

8h • $127,525 - $195,976 • Hybrid

About The Position

SAP America, Inc. is hiring multiple IT Technology Services Senior Specialists at its Newtown Square, Pennsylvania location. The role acts as a trusted technical advisor in safeguarding and optimizing customer investments in SAP Enterprise Cloud Services (ECS). The specialist works with Customer Delivery Managers and ECS service delivery teams throughout the service lifecycle, serves as the primary customer contact for technical discussions, and coordinates SAP experts to address customer needs. The role requires ownership and detailed understanding of customer landscapes and system interdependencies, support for service delivery plans, and technical guidance on cloud architecture, infrastructure, managed services, security, compliance, networks, and integration. It also includes conducting monthly technical and operational reviews, resolving issues, and supporting migration roadmaps with partners, system integrators, or SAP Professional Services.

The position is based at 3999 West Chester Pike, Newtown Square, PA 19073, under a hybrid work model, and requires up to 20% domestic travel to customer sites and SAP offices for training and customer support. The annual base salary range is $127,525–$195,976; the targeted combined compensation range is $131,000–$222,700.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, and six years of progressive post-baccalaureate experience in the offered role or a related occupation; alternatively, a master’s degree or foreign equivalent in one of those fields and four years of experience.
• At least four years of experience supporting SAP S/4HANA migrations, upgrades, and Basis administration.
• At least four years of experience designing and implementing SAP applications and databases, with a focus on high availability and disaster recovery concepts.
• At least four years of experience finding and fixing problems with load balancers.
• At least four years of experience analyzing S/4HANA data footprint, including server downsizing and upsizing.
• At least four years of experience owning customer landscapes and advising on critical and complex landscape changes during lifecycle management.
• At least four years of experience designing and leading Early Watch Alert report analysis.
• SAP HANA certification (valid or expired).
• SAP OS/DB Migration certification (valid or expired).
• SAP S4HANA Conversion and Upgrade certification (valid or expired).
• Ability to travel domestically up to 20% to customer sites and SAP offices for training and customer support.

Responsibilities

• Work with Customer Delivery Managers and ECS internal service delivery teams to provide quality services throughout the customer lifecycle.
• Serve as the primary customer contact for technology discussions, own technical discussions, and coordinate experts from SAP’s delivery organization as needed.
• Own and understand the customer landscape managed within ECS, including interdependencies between systems inside and outside ECS.
• Support Customer Delivery Managers and TechOps teams in executing service delivery plans and calendars.
• Analyze customer technical requirements, coordinate ECS Delivery experts, and drive topics to resolution to the customer’s satisfaction.
• Present the private offering, technical details, and engagement model to internal and external stakeholders.
• Support customers or SAP services teams in developing customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration.
• Advise customers on technical aspects including business continuity, security, compliance, and networks.
• Assess customer security and network requirements against the SAP security architecture framework.
• Conduct monthly technical and operational reviews to measure progress against the defined cloud architecture and roadmap.
• Establish and drive resolution plans to bring issues and problems to completion.
• Support migration roadmaps with partners, system integrators, or SAP Professional Services.

Benefits

• The posting references SAP North America Benefits but does not enumerate specific benefits.
• Employee Referral Program eligibility, subject to the stated policy criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior