IT Technology Services Senior Specialist (Multiple Positions Available)
About The Position
SAP America, Inc. is hiring multiple IT Technology Services Senior Specialists in Newtown Square, Pennsylvania, to design and provide systems, applications, products, and services that optimize or automate business processes, improve work efficiency, and provide expert operational support. The role works in a hybrid model and may require up to 20% domestic and international travel to customer sites and SAP offices for workshops, implementation, and go-live support. The specialist updates existing programs and documentation, facilitates service and product lifecycles, and delivers assigned project outcomes. The role independently prioritizes work and takes responsibility for resolving complex issues, enhancing systems and processes, and contributing technical and business expertise. It also represents SAP to customers, communicates processes and policies clearly, advocates for end users, and promotes user-centered design practices. The role includes technical feasibility studies and solution reviews; defining or reviewing technical blueprints for internal IT projects; customizing, developing, and implementing enhancements; and documenting and supporting operations. The specialist acts as a cross-functional technology expert in problem management and continuous improvement, participates in de-escalation, contributes to build-to-run engagement, and helps define technical standards and frameworks.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business Administration, or a related field, plus six years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields plus four years of experience.
- Four years of experience with SAP Basis architecture and technical leadership across enterprise SAP landscapes, including solution design review and architectural guidance on Unix, Linux, and Windows platforms.
- Four years of experience with SAP S/4HANA implementation, system conversion, and OS/DB migration using SWPM and SUM with DMO.
- Four years of experience with cloud architecture and migration across AWS, Azure, and GCP environments.
- Four years of experience with database administration, including backup, restore, monitoring, and performance tuning using SAP HANA, HA, DR, HSR, Oracle, MS SQL, and DB2.
- Four years of experience integrating SAP systems with external platforms, including ADS, Vertex, MuleSoft, OpenText, SAP BODS, CCMS, TREX, Salesforce, SuccessFactors, and Snowflake.
- Four years of experience managing SAP systems using SAP Cloud Connector, DAA/DPA agents, SAP Solution Manager ChaRM, SPAM, and SAINT.
- Four years of experience in SAP Basis administration, including system monitoring, performance tuning, management, job scheduling, and production support.
- Four years of experience delivering Agile projects using Scrum, SAFe, and ITIL frameworks.
Responsibilities
- Revise and update existing programs and provide required documentation.
- Facilitate the service lifecycle and product lifecycle.
- Deliver outcomes of assigned projects.
- Work independently, set priorities, and take sole responsibility for assigned topics.
- Resolve complex issues in the specialist’s area, including cross-functional or cross-country projects.
- Enhance complex systems or processes and advance relevant technical, business, or project skills.
- Represent SAP to customers and communicate processes and policies clearly.
- Advocate for end users by understanding their needs, behaviors, and usage patterns.
- Promote user experience by applying contemporary user-centered design methodologies and practices to current and future development efforts.
- Execute technical feasibility studies and solution reviews; define or review technical blueprints for internal IT projects; customize and develop enhancements; and implement solutions.
- Provide technical documentation for operations and act as a cross-functional technology expert supporting problem management and continuous improvement.
- Participate in de-escalation activities and contribute to build-to-run engagement.
- Contribute to defining technical standards and frameworks.
- Travel up to 20% domestically and internationally to customer sites and SAP offices for workshops, implementation, and go-live support.
Benefits
- Employee referral program eligibility subject to the SAP Internal Employee Referral Policy and its criteria.
- SAP states that it offers benefits; details and eligibility are available through the SAP North America Benefits reference.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
