IT Technology Services Senior Specialist (Multiple Positions Available)

SAP Careers • Newtown Township, PA

21h • $127,525 - $216,128 • Hybrid

About The Position

SAP America, Inc. is hiring multiple IT Technology Services Senior Specialists in Newtown Square, Pennsylvania. The role designs and provides systems, applications, products, and services that optimize or automate business processes, improve work efficiency, and provide expert operational support. It combines senior SAP Basis technical leadership with delivery and support across enterprise SAP environments, cloud platforms, databases, integrations, and project frameworks. The position follows a hybrid work model and requires up to 20% domestic and international travel to customer sites and SAP offices for workshops, implementation, and go-live support.

The specialist revises and updates programs and documentation, facilitates service and product lifecycles, delivers project outcomes, and independently prioritizes work with responsibility for complex issues. The role includes technical feasibility studies and solution reviews, defining or reviewing technical blueprints, developing and implementing enhancements, providing operational documentation, and supporting problem management and continuous improvement. It also contributes to technical standards and frameworks, build-to-run engagement, and de-escalation activities. The specialist represents SAP to customers, communicates processes and policies clearly, advocates for end users, and promotes user-centered design practices.

Applicants must have either a bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business Administration, or a related field and six years of progressive post-baccalaureate experience in the offered role or a related occupation, or a master’s degree or foreign equivalent in one of those fields and four years of relevant experience. The specified technical experience must include four years in each of the listed areas. The annual base salary range is $127,525–$216,128, with a targeted combined compensation range of $144,500–$245,600. Actual compensation depends on factors including education, skills, experience, role scope, and location; variable incentive payouts depend on company and individual performance.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business Administration, or a related field, plus six years of progressive post-baccalaureate experience in the offered role or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields plus four years of relevant experience.
• Four years of experience in SAP Basis architecture and technical leadership across enterprise SAP landscapes, including reviewing solution designs and providing architectural guidance on Unix, Linux, and Windows platforms.
• Four years of experience with SAP S/4HANA implementation, system conversion, and OS/DB migration using SWPM and SUM with DMO.
• Four years of experience in cloud architecture and migration across AWS, Azure, and GCP environments.
• Four years of database administration experience covering backup, restore, monitoring, and performance tuning with SAP HANA, HA, DR, HSR, Oracle, MS SQL, and DB2.
• Four years of experience integrating SAP systems with external platforms, including ADS, Vertex, MuleSoft, OpenText, SAP BODS, CCMS, TREX, Salesforce, SuccessFactors, and Snowflake.
• Four years of experience managing SAP systems using SAP Cloud Connector, DAA/DPA agents, SAP Solution Manager ChaRM, SPAM, and SAINT.
• Four years of SAP Basis administration experience, including system monitoring, performance tuning, management, job scheduling, and production support.
• Four years of Agile project delivery experience utilizing Scrum, SAFe, and ITIL frameworks.
• Ability to travel up to 20% domestically and internationally to customer sites and SAP offices.

Responsibilities

• Revise and update existing programs and provide required documentation.
• Facilitate the service lifecycle and product lifecycle and deliver outcomes of assigned projects.
• Work independently, set priorities, and take sole responsibility for assigned topics.
• Resolve complex issues in the specialist’s area, including cross-functional or cross-country projects.
• Enhance complex systems or processes and advance relevant technical, business, or project skills.
• Represent SAP to customers and communicate processes and policies clearly.
• Advocate for end users by understanding their needs, behaviors, and usage patterns.
• Promote user experience and integrate contemporary user-centered design methodologies and practices into development efforts.
• Execute technical feasibility studies and solution reviews; define or review technical blueprints for internal IT projects; customize, develop, and implement enhancements and solutions.
• Provide technical documentation for operations and act as a cross-functional technology expert supporting problem management and continuous improvement.
• Participate in de-escalation activities and contribute to build-to-run engagement.
• Contribute to defining technical standards and frameworks.
• Provide SAP Basis architecture and technical leadership across enterprise SAP landscapes.
• Implement, convert, and migrate SAP S/4HANA systems and operating systems/databases.
• Design and support cloud architecture and migration across AWS, Azure, and GCP.
• Administer databases, including backup, restore, monitoring, and performance tuning.
• Integrate SAP systems with external platforms and applications.
• Manage SAP systems and administer SAP Basis operations, including monitoring, performance tuning, job scheduling, and production support.
• Deliver projects using Agile approaches and Scrum, SAFe, and ITIL frameworks.
• Travel up to 20% domestically and internationally to customer sites and SAP offices for workshops, implementation, and go-live support.

Benefits

• The posting refers applicants to SAP North America Benefits for benefit details and eligibility requirements but does not enumerate specific benefits.
• The company describes its benefits as great, without specifying individual offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior