IT Technology Services Senior Specialist (multiple positions available)

SAP IT Business Systeme•Newtown Township, PA

1d•$127,525 - $195,976•Remote

About The Position

SAP America, Inc. is hiring multiple IT Technology Services Senior Specialists to deliver assigned project outcomes, work independently, and set priorities while taking sole responsibility. The role enhances complex systems and processes, advocates for end users, and incorporates user-centered design methods into development efforts. It develops and supports systems, applications, products, and services that optimize or automate business processes and improve work efficiency; updates programs and documentation; and facilitates service and product lifecycles. The specialist also conducts technical feasibility studies and solution reviews, defines and reviews technical blueprints, customizes and implements solutions, supports problem management and continuous improvement, participates in de-escalation, and contributes to Build to Run engagement and technical standards and frameworks. The position is based in Newtown Square, Pennsylvania, and is designated fully remote. It requires up to 20% domestic travel to various, unanticipated customer sites for GCO project implementation and ongoing system maintenance. The annual base salary range is $127,525–$195,976. The targeted combined compensation range, including the variable incentive target, is $131,000–$222,700.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field, and six years of progressive post-baccalaureate experience in the offered job or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and four years of experience.
Four years of experience evaluating SAP architecture, identifying gaps and improvement areas, implementing targeted enhancements aligned with customer IT objectives, and owning key technology decisions.
Four years of experience administering and maintaining SAP systems including S/4HANA, ERP, and NetWeaver, and databases including HANA, Oracle, ASE, and SQL Server.
Four years of experience guiding customers on technical aspects including business continuity, security and compliance, and networking.
Four years of experience supporting full-cycle implementations, including sizing, installations, configuration, go-live, maintenance, and operations.
Four years of experience managing system copy processes across homogeneous and heterogeneous SAP environments.
Four years of experience managing operational aspects of solutions across cloud environments.
Four years of experience delivering high-quality technical results and solutions for complex technical and business matters and long-term concepts.
Four years of experience supporting OS, kernel, and database patching; support packs; Java patches; performance tuning; database capacity; and space management.
Four years of experience with pre- and post-go-live activities, cutover planning, UAT, and hypercare support.
Four years of experience fine-tuning SQL statements and performing workload analysis, operating system performance monitoring, and parameter tuning.
Four years of experience configuring and maintaining SAP integrations with third-party products, providing technical documentation, and supporting de-escalation efforts.
Four years of experience consulting with and assisting computer operators or system analysts to define and resolve problems in running computer systems.
Ability and willingness to travel up to 20% domestically to customer sites.

Responsibilities

Deliver outcomes of assigned projects, work independently, set priorities, and take responsibility for work.
Enhance complex systems and processes and communicate processes and policies clearly.
Advocate for end users by understanding their needs, behaviors, and usage patterns; promote user experience and apply user-centered design methods in development efforts.
Develop and provide systems, applications, products, and services to optimize or automate business processes, improve efficiency, and provide operational support.
Revise and update existing programs and provide required documentation.
Facilitate the service lifecycle and product lifecycle.
Execute technical feasibility studies and solution reviews; define and review technical blueprints for internal IT projects.
Customize and develop enhancements, implement solutions, and provide technical documentation.
Execute and support problem management and continuous improvement; participate in de-escalation activities.
Contribute to Build to Run engagement and the definition of technical standards and frameworks.
Evaluate SAP architecture, identify gaps and improvement areas, implement targeted enhancements, and own key technology decisions.
Administer and maintain SAP systems and databases, including S/4HANA, ERP, NetWeaver, HANA, Oracle, ASE, and SQL Server.
Guide customers on technical matters including business continuity, security, compliance, and networking.
Support full-cycle implementations, including sizing, installation, configuration, go-live, maintenance, and operations.
Manage system copy processes in homogeneous and heterogeneous SAP environments and operational aspects of solutions across cloud environments.
Deliver high-quality technical solutions for complex technical and business matters and long-term concepts.
Support maintenance activities such as operating system, kernel, database, support pack, and Java patching; performance tuning; and database capacity and space management.
Support pre- and post-go-live activities, cutover planning, UAT, and hypercare.
Fine-tune SQL statements and perform workload analysis, operating system performance monitoring, and parameter tuning.
Configure and maintain SAP integrations with third-party products, provide technical documentation, and support de-escalation efforts.
Consult with and assist computer operators or system analysts to define and resolve problems in computer systems.
Travel up to 20% domestically to customer sites for project implementation and ongoing system maintenance.