IT Technician

Bradley Arant Boult Cummings • Birmingham, AL

8d

About The Position

Bradley is seeking a motivated, skilled IT Technician to deliver an exceptional technology experience for employees. The role provides clear guidance and knowledge-sharing to help employees use technology confidently, prevent common issues, and resolve them independently where appropriate. It supports hardware, software, legal applications, collaboration technologies, and AV systems, while identifying root causes and recurring issues and working with application and infrastructure teams to improve the user experience.

The technician provides in-person, remote, and phone support, primarily in a Windows environment, and supports Windows 11, Microsoft Office, legal applications, Zoom, meeting-room technology, AV equipment, printers, and other peripherals. The role emphasizes a disciplined troubleshooting process, careful documentation, user education, and thorough collaboration and escalation. The technician also participates in a rotational 24x7 emergency on-call schedule.

Requirements

• At least four years of experience in a computer end-user support role.
• Proven experience as an IT Technician or in a comparable end-user support role.
• Expert knowledge of Windows 11, Microsoft Office applications, PC hardware, printers, docking stations, displays, and other end-user peripherals.
• Strong commitment to user experience, including understanding workflows, communicating clearly with non-technical users, and empowering employees to use technology effectively.
• Strong analytical troubleshooting and root-cause analysis skills across user, device, application, network, authentication, integration, and service layers.
• Ability to recognize recurring incidents and trends and identify opportunities for problem management, knowledge creation, and continuous service improvement.
• Strong written communication skills, including clear grammar, accurate ticket notes, troubleshooting documentation, and user-facing instructions.
• Ability to make sound decisions, manage multiple priorities, and balance urgency with thorough troubleshooting in a fast-paced professional-services environment.
• Strong attention to detail, ownership, collaboration, and follow-through.
• Ability to perform various physical activities as required by the role.

Nice To Haves

• Bachelor’s degree in computer science or equivalent practical experience.
• Experience in a professional-services environment such as legal, accounting, or medical services.
• Familiarity with Zoom video conferencing, meeting-room technology, and AV systems.
• Experience supporting legal applications such as NetDocuments.

Responsibilities

• Deliver responsive, high-quality technical support focused on the employee’s overall experience, workflow, and business impact.
• Troubleshoot business and legal applications, including NetDocuments and Microsoft Office, identify potential root causes, document patterns, and partner with application owners or other IT teams as needed.
• Provide professional in-person support for desktops, laptops, peripherals, software, connectivity, and other end-user technology while minimizing disruption.
• Diagnose and resolve hardware and software issues remotely or by phone, primarily in a Windows environment, while communicating clearly and promptly with users.
• Educate users about useful features, workflows, and best practices, and help them resolve common issues independently where appropriate.
• Use a consistent troubleshooting methodology: understand symptoms and business impact, gather information, test likely causes, validate resolutions with users, and document outcomes.
• Assist with installation, configuration, maintenance, optimization, and troubleshooting of Windows 11.
• Support Microsoft Office applications, configurations, add-ins, integrations, and workflow issues.
• Support and troubleshoot Zoom, meeting-room technology, and AV equipment.
• Troubleshoot network printers, scanners, docking stations, monitors, and other office peripherals.
• Install and manage approved updates for operating systems, legal applications, productivity tools, and other supported software.
• Identify recurring incidents and trends, distinguish individual issues from broader service problems, and escalate findings for investigation.
• Maintain detailed service records and contribute reusable solutions and knowledge to improve support-team consistency.
• Collaborate with IT colleagues, application owners, vendors, and support teams; provide complete diagnostic findings, user impact, and actions taken when escalating.
• Participate in a rotational 24x7 emergency on-call schedule.

Benefits

• Competitive salaries commensurate with experience.
• Comprehensive medical, dental, vision, life, disability, and retirement benefits.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level