IT Technician

University of Kansas•Lawrence, KS

5d•Onsite

About The Position

Responsible for performing and assisting with installation, service provisioning, and maintenance of information and communications technology (ICT) systems for the University of Kansas Lawrence and Edwards Campuses. The work includes installation and modification of voice, data, and video networks and equipment, troubleshooting and repairing service issues, training student technicians and vendors, managing inventory and time records, and completing special projects and assignments. Installations may involve working aloft, in confined spaces, on ladders, and on catwalks. Work must follow university policies and procedures, industry standards, technical and safety requirements, and applicable security policies. The position has latitude in selecting materials and work methods to meet project objectives, within established policy, standards, and safety constraints. The technician coordinates daily priorities and schedules with the Installation Services Supervisor and Installation and Maintenance Manager, documents work and repairs, and maintains assigned tools, test equipment, vehicle, and physical plant spaces. The role may include rotating standby shifts and an equitable share of athletic events and change requests. The position is authorized to handle sensitive or confidential data and to configure, manage, and monitor network traffic as required for job duties. The position is on-site in Lawrence, Kansas, with a Monday–Friday, 8 a.m.–5 p.m. work schedule. The University of Kansas offers up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a retirement program, medical and dental insurance, life and disability insurance, other benefit plan options, vendor discounts, and employee educational opportunities. KU is unable to provide H-1B sponsorship for this position.

Requirements

Valid driver's license and ability to maintain it throughout employment.
High school diploma/GED and three years of relevant professional experience, or an associate degree and one year of relevant professional experience, or an equivalent combination of education and experience.
Experience using test equipment such as a copper certifier, OLTS, and OTDR, as evidenced in application materials.
BICSI Installer 1, Installer 2, or Technician-level certification.
Previous experience or training installing and troubleshooting Ethernet electronics in local and wide area networks and maintaining analog, digital, or VoIP telephone systems.
Experience making network connections from the outlet (jack) to the building interface with outside cabling.
Experience with optical fiber fusion splicers and hand tools.
Knowledge of voice switching, special circuits, and data switching.
Experience installing video cable and components and CATV systems.
Comply with applicable university security policies and procedures.
Ability to work aloft, in confined spaces, on ladders, and on catwalks.

Nice To Haves

Knowledge or experience with fiber-optic and outdoor broadband transmission technologies, local area networking, wireless networking, or wide area networking.
OSHA 10-hour and/or OSHA 30-hour training.

Responsibilities

Install, modify, test, and place into service university voice, data, and video network equipment using standard practices and applicable technical and safety standards.
Install equipment and components including jacks, horizontal wiring, cross-connects, voice and station equipment, Ethernet switches, UPS systems, wireless access points, video taps, splitters, amplifiers, wire mold, and fire sleeve.
Read and interpret schematic drawings, wiring diagrams, equipment specification sheets, cable plant drawings, and floor plans; report unauthorized installations to the Installation and Maintenance Manager.
Diagnose and analyze problems affecting voice, data, and video services, isolate trouble sources using test equipment as needed, and complete repairs or coordinate with vendors and contractors.
Document repairs and changes to cable routing or pair assignments, maintain required work-order or Remedy Case records, and keep the Installation and Maintenance Manager informed of status.
Train, instruct, and supervise student technicians, subcontractors, and vendors; assign and monitor simple problems and non-complex installation work; provide training in diagnostics, installation, wiring, and basic equipment operation.
Account for parts and materials used, initiate replacement procurement, maintain assigned vehicle stock, safeguard issued tools and test equipment, and complete inventory and time-tracking documentation.
Work with the Installation and Maintenance Manager on emergency or extraordinary situations; participate in rotating standby shifts and an equitable share of athletic events and Change Requests.
Coordinate priorities, scheduling, and daily work with the Installation Services Supervisor and Installation and Maintenance Manager.
Maintain the assigned vehicle in proper operating condition, practice safe driving, and keep infrastructure and physical plant spaces clean and organized.
Comply with departmental security policies, including key and vehicle security, control of access to secure areas, and data security; handle sensitive data and manage network traffic as authorized.