IT Technician

Next Perimeter • Los Angeles, CA

10h • Hybrid

About The Position

Next Perimeter is hiring an IT Technician to provide customer-focused technical support in a fast-paced, expanding organization. The role involves handling user calls and tickets, troubleshooting Windows and Mac systems and Microsoft 365, and delivering remote support to clients for hardware and software issues. The technician will conduct diagnostics to identify root causes, assist with email issues and password resets, coordinate with cross-functional teams, and maintain accurate records of client interactions, solutions, and configurations.

The position is in-office Monday through Friday, 9:00 AM to 6:00 PM. After successfully completing the 90-day introductory period, the employee may select one recurring work-from-home day. The role may require travel to client sites as needed. Next Perimeter describes its work as focused on standardized, modern, cloud-first IT and security environments, with opportunities to grow into deeper engineering work.

Requirements

• Strong expertise configuring, troubleshooting, and supporting hardware and software solutions.
• Proficiency with Windows and macOS operating systems, networking protocols, and cloud technologies.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Outstanding problem-solving skills and keen attention to detail.
• Customer-focused mindset and ability to build strong client relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to travel to client sites as needed.

Responsibilities

• Answer incoming user calls, ask appropriate questions to understand problems, and log tickets in the ticketing system.
• Troubleshoot and support Windows and Mac operating systems, including Microsoft 365 products.
• Provide remote technical support to clients to resolve hardware and software issues promptly and effectively.
• Conduct system diagnostics, troubleshooting, and problem-solving to identify root causes and help prevent future issues.
• Assist with email issues and password resets.
• Work with cross-functional teams to coordinate deliverables, timelines, and technical requirements.
• Document and maintain accurate records of client interactions, technical solutions, and configurations.

Benefits

• Unlimited vacation and sick leave.
• Employee Assistance Program.
• Opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity.
• Hands-on experience with security and lifecycle management technologies.
• One recurring work-from-home day after successfully completing the 90-day introductory period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed