IT Technician

Banner Health•Mesa, AZ

3d•Onsite

About The Position

The IT Technician supports business planning, tactical execution, and business integration within an assigned technology area, with a focus on customer satisfaction for IT activities and support services. The position documents issues, problems, and concerns involving IT resources, tools, and systems and applies technical knowledge of infrastructure and communications processes to support company business and healthcare requirements. The role works as part of a team supporting IT infrastructure, networks, hardware, and applications, and may provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams. The Enterprise Operations Team provides first-contact customer service for system-critical operations and monitors console and peripheral computer operations across multiple hardware platforms and operating systems. The IT Technician responds to customer inquiries and requests involving hardware maintenance and repair, job scheduling, and data center SNOW requests, coordinating actions with other IT departments. The IT Technician I also oversees training for junior team members and promotes teamwork by delegating assignments and encouraging others to contribute. This is an onsite position at Banner Corporate Center Mesa, Arizona, scheduled Sunday through Wednesday, 8 a.m. to 5 p.m. Candidates must reside in Arizona. The role is through Banner Staffing Services; assignments are based on need, hours are not guaranteed, and assignments may conclude at any time. Banner Staffing Services roles do not offer medical benefits or paid time-off accrual. Post-offer occupational health assessment, drug screening, and background checks are required.

Requirements

High school diploma/GED or equivalent working knowledge in a similar role.
Knowledge of using and operating a wide range of desktop and mobile devices and network connectivity.
Knowledge of Microsoft Office O365 applications.
Ability to troubleshoot complex issues and interact with customers and support groups at various levels.
Communication, presentation, and organizational skills to engage technical and non-technical audiences.
Exceptional written and verbal communication skills.
Must reside in Arizona to be considered.
Completion of a post-offer occupational health physical assessment, drug screen, and background check, including employment, criminal, and education checks.

Nice To Haves

Knowledge of Information Technology in a fast-paced environment.
Additional related education and/or experience.

Responsibilities

Maintain basic knowledge of standard work routines, equipment, and day-to-day activities.
Follow established guidelines and procedures to troubleshoot IT issues, solve non-complex problems, select among known solutions, and refer complex issues when needed.
Respond promptly to customer requests and provide service in accordance with standards and guidelines.
Keep assigned work areas clean and orderly; complete assignments according to established procedures and obtain permission before deviating from them.
Maintain current professional and technical knowledge relating to the healthcare industry through educational workshops or conferences, professional networks, and relevant certifications or licensure as business needs require.
Support business planning, tactical execution, and integration within an assigned technology area.
Document issues, problems, and concerns involving IT resources, tools, and systems.
Support IT infrastructure, networks, hardware, and applications, and provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams as needed.
Respond to customer inquiries and requests related to hardware maintenance and repair, job scheduling, and data center SNOW requests; coordinate actions with IT departments.
Oversee training for junior team members and promote teamwork through delegation and encouragement of team members’ strengths.
Take responsibility for selected information systems; work in a fast-paced, multitasked environment with potentially conflicting priorities or tight deadlines.
Participate in meetings, presentations, visioning and planning sessions, and implementation activities; support functions company-wide.
Carry and respond to a pager and work variable shifts and hours when required.