IT Technician

CloudHQ • Washington, DC

2d

About The Position

The IT Technician provides desk-side, phone, remote, and site support for the data center team, helping ensure technology works smoothly for CloudHQ team members, third-party vendors, and support personnel. The role identifies and troubleshoots technical issues, develops and implements solutions, and documents or escalates issues as appropriate.

The technician supports Windows and macOS computers, mobile devices, printers, peripherals, business applications, Microsoft 365 services, endpoint tools, and conference-room technology. The role also handles equipment deployment, onboarding and offboarding support, inventory upkeep, vendor coordination, workstation maintenance, user documentation, and compliance with company security and data-handling requirements. The position provides backup coverage for Corporate IT team members and assists with technology projects and special assignments.

Requirements

• 1–3 years of technical support experience.
• Experience and/or education in computer networking, PC/Mac environments, server support, and phone system administration.
• Experience with Microsoft Office 365, Active Directory, and Remote Desktop support systems.
• Strong communication skills and an excellent customer-service orientation.
• Working knowledge of the General Data Protection Regulation (GDPR).
• Ability to prioritize, multitask, and work independently with self-motivation.
• Availability for on-call support and occasional weekend or after-hours support.

Nice To Haves

• Bachelor’s degree in IT is highly preferred.
• Experience with Cisco hardware, Exchange, and cloud environments is highly desired.

Responsibilities

• Respond to IT support requests through the company ticketing process; troubleshoot, resolve, document, and escalate issues as appropriate.
• Provide desk-side, phone, and remote support for Windows and macOS computers, mobile devices, printers, peripherals, and approved business applications.
• Prepare and deploy laptops, monitors, docking stations, mobile devices, and accessories for new hires, transfers, replacements, and temporary users.
• Support employee onboarding and offboarding, including equipment preparation, account-access coordination, asset recovery, and checklist completion.
• Install, configure, and support Windows 11, Microsoft 365 applications, Microsoft Teams, OneDrive, Box, and other company-approved software.
• Assist with basic Microsoft 365, Microsoft Entra ID, Intune, and endpoint security tasks under established Corporate IT procedures and access controls.
• Support conference-room technology, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, and room-control panels.
• Maintain accurate hardware, software, mobile-device, and accessory inventory records; perform periodic asset checks and organize IT storage areas.
• Perform routine workstation maintenance, software updates, equipment testing, and replacement coordination.
• Troubleshoot basic wired and wireless connectivity issues and escalate network, security, server, or infrastructure incidents to the appropriate team member or vendor.
• Coordinate with approved vendors for equipment delivery, warranty service, cabling, conference-room, and office technology work.
• Create and maintain support notes, setup instructions, inventory records, and end-user knowledge articles.
• Follow company security, privacy, acceptable-use, and data-handling requirements; promptly report suspected security incidents.
• Provide backup coverage for Corporate IT team members and assist with office technology projects and special assignments as needed.
• Provide on-call support and occasional weekend or after-hours support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level