IT Technician

GOODWILL OF WESTERN & NORTHERN CONNECTICUT•Bridgeport, CT

About The Position

Goodwill of Western and Northern Connecticut is seeking an IT Technician to support employees and help maintain the organization’s technology infrastructure. The position provides customer-focused technical support for hardware and software issues across corporate offices and retail stores. The role involves in-person, telephone, and remote support, along with frequent travel to retail locations throughout Connecticut. The technician also participates in an after-hours support rotation.

Requirements

In-depth knowledge of Windows 10 and Microsoft Active Directory.
Strong analytical and technical skills.
Strong documentation skills.
Strong interpersonal skills, including telephone, active listening, and customer care skills.
Knowledge of networking, including TCP/IP, switches, and Wi-Fi, and software support.
Ability to prioritize assigned tasks and deliver on time.
Self-motivated and able to work in a fast-moving environment.
Attention to detail.
Ability to work independently and as part of a team.
Respond promptly and prioritize tasks.
Keep current with the latest technologies and best practices.
Valid Connecticut driver's license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
Ability to lift over 40 pounds, with or without reasonable accommodations.

Responsibilities

Provide first-level IT support to employees in person, by phone, and through remote access.
Provide hardware support for retail point-of-sale systems and coordinate software support with the POS vendor.
Install, image, configure, and troubleshoot back-office computers and printers.
Perform preventive maintenance, testing, and repairs on computer hardware.
Create and manage user accounts in Active Directory, Office 365, and other company systems.
Create and maintain IT support documentation.
Record and track IT devices in the inventory database.
Install software packages, including operating systems, networking components, and office applications.
Participate in the after-hours support rotation.
Perform other duties as assigned.

Benefits

Opportunities for career advancement.
Company-paid professional development and training.
Health, dental, and vision benefits (employee-paid), plus long- and short-term disability and life insurance (Goodwill-paid); benefits become available on the first day of the month following 60 days of employment.
Two weeks of vacation, four personal days, and seven sick days.
Up to $3,000 in qualified tuition reimbursement.
Nine paid holidays.
403(b) retirement savings plan with employer match.
50% employee discount.
$50 work anniversary gift for each year of continuous service.
$200 referral program for each referred candidate hired.