IT TECHNICIAN

Chukchansi Gold Resort & Casino•Coarsegold, CA

8d•$43,000 - $58,000•Onsite

About The Position

Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems. Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Maintains proper security levels and access rights for software and end user PC’s. Ensures the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed. Coordinates work flow to ensure effective overall operations in the I.T. Department. Consults with system users on specific project requirements, designating priority and scheduling project. Monitors all supported equipment, identifying potential problems and repairing same as needed. Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings. Troubleshoots software and network issues. Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained. Maintains a working knowledge of all appropriate software and network applications. Contacts Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director. Maintains a consistent and regular attendance record. Documents procedures to assist in the day-to-day functioning of the Network. Performs any reasonable company network or computer-related request made by management. May be used as an usher as needed by management for events.

Requirements

An Associate’s degree (A.A.) or equivalent from a two-year college or technical school in computer science or related area; two to four years related experience and/or training; or an equivalent combination of education and experience preferred.
Experience in a computer support organization required.
Effective communication skills.
Computer-literate, with superior troubleshooting and problem solving skills.
Ability to work with specific computer software such as advanced features of Windows 2000 and XP OS, including Active Director.
Familiar with PC and basic networking technology.
Ability to read, analyze and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions and basic correspondence, reports and memos.
Ability to respond to common inquiries or complaints from system users.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property.
Support end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.
Interact effectively with the public and Team Members.
Perform excellent customer service at all time.
Maintain proper security levels and access rights for software and end user PC’s.
Ensure the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed.
Coordinate work flow to ensure effective overall operations in the I.T. Department.
Consult with system users on specific project requirements, designating priority and scheduling project.
Monitor all supported equipment, identifying potential problems and repairing same as needed.
Facilitate the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
Troubleshoot software and network issues.
Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
Maintain a working knowledge of all appropriate software and network applications.
Contact Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director.
Maintain a consistent and regular attendance record.
Document procedures to assist in the day-to-day functioning of the Network.
Perform any reasonable company network or computer-related request made by management.
May be used as an usher as needed by management for events.

Benefits

Medical
Vision
401K with employer match and immediate vesting
Life insurance
Meals
Reduced workday hours
Paid time off
Free and discounted meals in the Team Dining Room
Holiday gifts and raffles
Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.