IT Technician

Beacon Credit Union•Seymour, IN

10d•Hybrid

About The Position

The IT Technician role is responsible for supporting and maintaining office IT hardware to ensure excellent system availability, productivity, and service to all employees of Beacon Credit Union. The goal is to enable employees to provide quality member service while fulfilling the mission of Beacon Credit Union. This role also focuses on maintaining the visual appearance of office IT hardware and cabling to exemplify excellence. The position is based on-site in Seymour or Salem, IN, with regular travel to other assigned Beacon locations required for on-site repairs, installs, and other demands.

Requirements

One to three years of technical experience.
In-depth knowledge of installing and configuring PCs, Thin Clients, and peripheral hardware and software.
In-depth knowledge of general IT related troubleshooting.
Working knowledge of Microsoft Active Directory Services, including Group Policy, Users and Computers, and DNS.
Working knowledge of Microsoft DHCP.
Working knowledge of networking.
In-depth knowledge of desktop operating systems, including current versions of Microsoft Windows and Linux.
In-depth knowledge of industry standard software applications.
High school diploma or HSE.
Reliable transportation and flexibility are required.
Ability to travel regularly to credit union offices in Crawfordsville, Mitchell, Orleans, Rushville, Richmond, Salem, Seymour, and Washington, IN.

Nice To Haves

CompTIA A+ and Net+ certifications recommended.

Responsibilities

Maintains hardware and cabling at BCU office locations, ensuring proper functionality and professional appearance.
Troubleshoots and makes necessary repairs to IT hardware at BCU office locations.
Serves as the initial point of contact for users experiencing technical issues.
Collaborates with the Infrastructure Services Team and other credit union staff to resolve issues.
Keeps the Application Services Manager informed of the status of ongoing issues.
Configures and installs computers, thin clients, monitors, network infrastructure, copiers, and peripherals such as printers and scanners.
Installs, configures, and upgrades operating systems and software using standard business and administrative packages.
Assists the Infrastructure Services Team and Engineering Team with hardware troubleshooting at office locations, including POTS lines, cable testing, and phone/video system deployments.
Completes training to advance technical skills within the BTech team.
Performs other duties as assigned by management.