IT Technician

DLA Piper•New York, NY

6d•$39 - $51•Hybrid

About The Position

The IT Technician provides desk-side computer support, including hardware and software assistance, to end users. The position is based in DLA Piper’s New York City office and offers a hybrid work arrangement combining remote and in-office work; the specific arrangement is determined at hiring and may be modified at the firm’s discretion. The technician supports employees and clients onsite and remotely, installs and configures hardware and software, troubleshoots technology issues, maintains equipment inventory, and provides onboarding and offboarding support. The role also supports firm-wide equipment upgrades and roll-outs, meetings and events, and specialized projects. After-hours on-call support, office travel during late or weekend hours as needed, overtime, and emergency or inclement-weather availability are required.

Requirements

Two years of experience providing end-user support, troubleshooting hardware and software issues, and installing PC and peripheral equipment.
Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and hardware and software installation.
Excellent verbal and written communication skills.
Strong organizational skills.
Self-motivated and detail-oriented, with the ability to work quickly and accurately.
Strong customer service skills and ability to build relationships with business professionals.
High school diploma or GED.

Nice To Haves

CompTIA A+ certification.
Network+ certificate.

Responsibilities

Install standard software on firm computers.
Provide technology support and service to employees and clients onsite and remotely.
Install, image, and set up desktops, laptops, printers, and other hardware.
Coordinate with vendors for repairs and support.
Set up and support firm-owned and personally owned mobile devices.
Resolve service issues, including network connectivity, hard drive, display, and printer problems; provide alternate or loaner equipment to minimize disruption.
Complete assigned firm-wide equipment upgrades, coordinating equipment collection, reconfiguration, and replacement with employees.
Participate in firm-wide roll-outs by providing pre- and post-migration support.
Maintain inventory of laptops, desktops, monitors, mobile devices, and other hardware.
Handle employee onboarding and offboarding, including hardware and software-use training covering MFA and remote access, and reconfigure equipment upon allocation or return.
Monitor the ticket queue, document resolutions, support knowledge transfer to other technicians, and respond to user support communications.
Provide after-hours support during the on-call rotation and travel to the office during late or weekend hours as needed.
Work overtime, including nights and weekends, as needed; serve as essential personnel during emergencies or inclement weather.
Set up and support meetings according to firm standards, including virtual meetings, loaner equipment, network connections, and complex meetings.
Support firm-sponsored events onsite and at remote locations.
Assist Level 3 teams with specialized projects when required.
Perform other duties as assigned.