IT Technician

Situation Group • New York, NY

24d • $65,000 - $85,000 • Onsite

About The Position

Situation Group is seeking an IT Technician to provide day-to-day desktop and network support as the first contact for IT operations. The role supports designers, account managers, and executives at a fast-paced, digital-first advertising agency specializing in live events. The successful candidate will be detail-oriented, able to multitask as priorities change, and comfortable working in a high-pressure environment while taking on tasks of all sizes.

The position is based in Situation Group’s midtown Manhattan office and requires in-person work five days a week, Monday through Friday. The IT Technician reports to the Director, IT.

Requirements

• 2–3 years of professional IT support experience.
• Active CompTIA A+ certification.
• Active CompTIA Network+ certification.
• Deep knowledge of macOS and Windows troubleshooting.
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.
• Ability to explain technical concepts to non-technical creative professionals with patience and clarity.
• Attention to detail, ability to multitask, and adaptability as priorities change.

Nice To Haves

• IT support experience within a creative agency, production house, or similar fast-paced industry.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support in a mixed macOS and Windows environment.
• Install, configure, and troubleshoot software used by departments across the company.
• Monitor and maintain the agency’s internal network, supporting high-speed media file transfers and cloud backups.
• Manage deployment, imaging, and hardware repair for laptops, desktops, and peripherals such as Wacom tablets and monitors.
• Set up and troubleshoot conference room technology for client presentations.
• Lead IT orientation for new hires and prepare their hardware, software, and access permissions for their first day.

Benefits

• Competitive base salary of $65,000–$85,000 per year, commensurate with experience.
• Health care plan, including medical, dental, and vision coverage.
• Retirement plan with employer match.
• Life and disability insurance.
• Paid time off including vacation, sick days, “life happens” days, birthdays, summer Fridays, and public holidays.
• Paid family leave.
• Cold brew coffee, snacks, and fresh fruit.
• Wellness resources.
• Special access to New York City’s arts and entertainment scene.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed