IT Technician

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

About The Position

The IT Technician provides technology support across Ko-Kwel Casino Resort, including the casino floor, hotel operations, and entertainment venues. The role keeps desktops, audio/visual setups, communication systems, and other technology reliable and ready for use, supporting smooth guest and team experiences. The position builds, installs, maintains, repairs, and inventories computer hardware, software, enterprise systems, telecommunications devices, audio/visual equipment, peripheral components, and low-voltage cabling. It also provisions and de-provisions user accounts, supports event productions, coordinates with third-party providers and other resort IT teams, and maintains technical documentation. The technician must follow applicable regulatory processes and help maintain a safe, clean, and welcoming work environment. The role requires availability for weekends, holidays, evenings during busy periods, and after-hours calls. Work takes place in a casino environment that may expose employees to secondhand smoke. Physical duties include extended standing, frequent walking and hand use, occasional climbing or balancing, and lifting or moving items up to 10 pounds frequently and up to 80 pounds occasionally with assistance.

Requirements

Associate's degree in Information Technology or a related field, or an equivalent combination of training, certification, education, and experience.
Maintain strict confidentiality regarding company information.
Strong organizational skills and problem-solving abilities.
Attention to detail and the ability to multitask.
Ability to work in a fast-paced environment.
Ability to handle stressful situations professionally and make sound decisions under pressure.
Strong verbal and written communication skills.
Ability to handle conflict situations with tact and discretion.
Communicate clearly and positively with guests and teammates.
Available to work weekends, holidays, and evenings when busy, and take after-hours calls.
Ability to stand for extended periods; frequently walk and use hands to finger, handle, or feel objects, tools, or controls; occasionally climb or balance; frequently lift or move up to 10 pounds; and occasionally lift or move up to 80 pounds with assistance.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Two years of technical support experience in an enterprise environment.
Knowledge of audio/visual and telecommunications.
Prior experience in a casino IT environment.
Experience with applications used by the company.

Responsibilities

Help maintain a safe, clean, and welcoming space for guests and team members, and report safety concerns to the Safety Committee.
Build, move, install, inventory, repair, and perform preventive maintenance on computer hardware, software, audio/visual equipment, telecommunications devices, enterprise systems, and peripheral components.
Provision and de-provision users for new hires, terminations, and transfers.
Set up, conduct, and break down audio/visual productions for internal and external events.
Assist, monitor, and document third-party support providers performing on-site or remote support.
Install and maintain low-voltage cabling and associated plant.
Prepare and maintain technical records and documentation according to department standards.
Comply with processes and procedures required by applicable regulatory frameworks.
Coordinate and communicate local IT activities with other Ko-Kwel Casino Resorts IT teams to support consistent system standards, service delivery, and requestor outcomes.
Support the team with other duties as assigned.