IT Technician

TerraFirma•Austin, TX

13d•Onsite

About The Position

TerraFirma is hiring its first in-house IT Field Technician to support its workforce and facilities as the company grows from about 45 to more than 150 employees. This hands-on, on-site role is based in Buda, Texas. The technician will prepare and redeploy devices, provide first-line IT support, run network cabling, and assist with keeping office technology and infrastructure operational.

Requirements

Comfort setting up and troubleshooting both Mac and Windows computers.
Clear, friendly communication with non-technical coworkers, in person and over Slack.
Organized and detail-oriented, with the habit of labeling, tracking serial numbers, and following checklists.
Takes ownership and follows through without being chased.
Willingness to work on site daily in Buda, Texas.
Ability to do physical work, including lifting up to 50 lb, working on ladders, and pulling cable through ceilings and walls.
Valid driver's license and ability to travel occasionally as needed.
Comfort working in a fast-paced startup environment.

Nice To Haves

At least 1 year in help desk, desktop support, field tech, or a similar hands-on role.
Experience running and terminating network cable, or other low-voltage work such as cameras, alarms, or access control.
Exposure to MDM tools, Google Workspace, Okta, or Slack administration.
Familiarity with iPads/iOS and basic Linux.
Basic networking knowledge, including IP addresses, DHCP, Wi-Fi, and switches.
CompTIA A+ or Network+ certification, or working toward one.
A valid passport.

Responsibilities

Prepare, set up, and hand off laptops, desktops, iPads, and peripherals to new employees, and guide them through first sign-in and the tools they will use.
Wipe, reimage, and redeploy returned equipment, and retire devices at end of life.
Enroll devices in mobile device management platforms and confirm they report correctly.
Maintain accurate hardware inventory, including assigned users, serial numbers, and spare equipment, and receive and inspect incoming equipment orders.
Own the IT help Slack channel, resolving issues where possible and escalating others to the IT Director.
Troubleshoot hardware, Wi-Fi, printer, sign-in, and app issues for Mac, Windows, iPad, and Linux users.
Run, terminate, label, and test Cat6/Cat6A network cable for new desks, rooms, and suites.
Mount and connect Wi-Fi access points, cameras, and other network devices, and keep network closets and racks organized.
Serve as the on-site point of contact for outside vendors, including low-voltage contractors, ISPs, and door access providers.
Carry out projects planned by the IT Director, such as device re-enrollments, office moves, and network upgrades.
Document fixes and how-to instructions, identify recurring problems, and suggest improvements.