IT Technician

Wilo USA LLC•Cedarburg, WI

22d•Hybrid

About The Position

Wilo USA LLC is a subsidiary of Wilo SE, headquartered in Dortmund, Germany. Wilo is a leading manufacturer of pumps & pump systems for heating, cooling & air-conditioning solutions, water supply, and sewage & drainage. Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019 and QuantumFlo in October 2021, Plad in 2023 and HydroServe in 2023. We are looking for a dependable and detail-oriented IT Technician to support and maintain our organization’s technology systems. The IT Technician will be responsible for installing, troubleshooting, repairing, and maintaining hardware, software, and network systems while providing timely technical support to end users.

Requirements

Associate degree or certification in Information Technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or technical assistance
Working knowledge of Windows and/or macOS operating systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Familiarity with common business software and applications
Strong troubleshooting and problem-solving skills
Good communication and customer service abilities

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Network+)
Experience with helpdesk ticketing systems
Basic knowledge of cybersecurity best practices
Familiarity with mobile device management (MDM) tools

Responsibilities

Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment
Provide first-line technical support for hardware, software, and network issues
Diagnose and resolve technical problems in person, remotely, or via phone/email
Set up user accounts, permissions, and passwords
Perform routine system updates, patches, and backups
Monitor system performance and report recurring issues
Assist with network setup and troubleshooting (LAN/WAN, Wi-Fi, VPN)
Maintain accurate records of support requests and resolutions
Support IT projects such as system upgrades, migrations, and equipment deployments