IT Technician

TerraFirma•Austin, TX

15d•Onsite

About The Position

TerraFirma is hiring its first in-house IT Field Technician to support employees, devices, and buildings as the company grows from about 45 to more than 150 employees. This is a hands-on, on-site role based in Buda, Texas. The technician will prepare and deploy employee devices, run network cable, troubleshoot day-to-day IT problems, and serve as the first point of contact for office IT support. The technician will work directly with the IT Director, who sets standards and owns infrastructure, while carrying out IT operations and projects on site. TerraFirma prioritizes curiosity, reliability, and practical ability over years of experience and will train the successful candidate on its systems and cabling. The role offers on-the-job exposure to identity management, device management, and enterprise networking.

Requirements

Comfort setting up and troubleshooting both Mac and Windows computers.
Clear, friendly communication with non-technical coworkers, in person and over Slack.
Organization and attention to detail, including labeling, tracking serial numbers, and following checklists.
Ownership and follow-through without needing to be chased.
Willingness to work on site daily in Buda, Texas.
Ability to perform physical work, including lifting up to 50 lb, working on ladders, and pulling cable through ceilings and walls.
Valid driver's license and ability to travel occasionally as needed.
Comfort working in a fast-paced startup environment.

Nice To Haves

At least 1 year in help desk, desktop support, field technician, or a similar hands-on role.
Experience running and terminating network cable or doing other low-voltage work, such as cameras, alarms, or access control.
Exposure to MDM tools, Google Workspace, Okta, or Slack administration.
Familiarity with iPads/iOS and basic Linux.
Basic networking knowledge, including IP addresses, DHCP, Wi-Fi, and switches.
CompTIA A+ or Network+ certification, or working toward one.
Valid passport.

Responsibilities

Prepare, set up, and hand off laptops, desktops, iPads, and peripherals to new employees, and guide them through first sign-in and the tools they will use.
Wipe, reimage, and redeploy returned equipment, and retire devices at end of life.
Enroll devices in mobile device management (MDM) platforms and verify that they report correctly.
Maintain accurate hardware inventory, including assigned equipment, serial numbers, and spares; receive and check incoming equipment orders.
Manage the IT help Slack channel, resolve issues where possible, and escalate other issues to the IT Director.
Troubleshoot hardware, Wi-Fi, printer, sign-in, and application issues for Mac, Windows, iPad, and Linux users.
Run, terminate, label, and test Cat6/Cat6A network cable for new desks, rooms, and suites.
Mount and connect Wi-Fi access points, cameras, and other network devices, and keep network closets and racks organized.
Act as the on-site point of contact for outside vendors, including low-voltage contractors, ISPs, and door access providers.
Carry out projects planned by the IT Director, such as device re-enrollments, office moves, and network upgrades.
Document fixes and how-tos, identify recurring problems, and suggest improvements.