IT Technician

ASM Global•Shreveport, LA

29d

About The Position

The IT Technician provides day-to-day technical support for hardware, software, networks, and end-user systems. The role installs, configures, and maintains IT equipment, monitors system performance, supports user onboarding and offboarding, and maintains documentation of incidents, solutions, and IT inventory. The position is in the Operations department and reports to Terry Rhyns, Director Operations. Work is on site or remote at the venue/location.

Requirements

An associate or bachelor’s degree in information technology, computer science, or a related field, or equivalent hands-on experience.
1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment.
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve hardware, software, and network issues efficiently.
Customer-service mindset and clear communication skills to support users with varying levels of technical knowledge.
Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment.
Attention to detail and strong documentation skills to accurately track issues, solutions, and IT assets.
Ability to perform the essential duties with energy and enthusiasm.

Responsibilities

Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment.
Monitor system performance and escalate complex technical issues to senior IT staff or vendors as needed.
Support user onboarding and offboarding, including account setup, access management, and equipment deployment.
Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.