IT TECHNICIAN

Town Pump, Inc. • Butte, MT

11d

About The Position

Town Pump Inc. is seeking a Service Delivery Technician to provide first-line support to employees and vendors in a fast-paced Solutions Team environment. The role supports day-to-day operations and maintenance at Town Pump profit centers throughout Montana, responding to customer calls while maintaining the quality standards of the Enterprise Service Delivery department.

The technician provides support desk assistance for IT, facilities, point-of-sale systems, and general maintenance. Work includes supporting handheld devices, desktop and laptop computers, printers, and peripheral equipment, coordinating with customers, technical escalation teams, and vendors, and maintaining status reports and shift handovers. The position requires managing multiple projects, communicating technical information, and maintaining professionalism and sound judgment in stressful, time-sensitive situations.

Requirements

• Basic understanding and knowledge of desktop computer hardware and operating systems.
• Experience with Microsoft Office, with Outlook, Word, and Excel as minimum requirements.
• Experience with internet browser software and browser-based applications.
• Ability to quickly learn and work with complex IT system management and support tools.
• High school graduate or equivalent.
• Valid driver's license with an acceptable driving record.
• Ability to sit or stand for extended periods.
• Dexterity to operate a computer keyboard, mouse, and related components.
• Ability to bend, twist, squat, kneel, and work in confined spaces.
• Ability to lift and transport objects weighing up to 50 pounds unassisted.

Nice To Haves

• Post-secondary education or IT-related certifications.
• One or more years of practical work experience.
• Ability to understand, comprehend, and convey information from technical manuals and run books.
• Ability to consistently demonstrate urgency, compassion, and empathy in a fast-paced environment.

Responsibilities

• Provide visible support-desk assistance to users, including IT, facilities, POS, and general maintenance support across Town Pump profit centers.
• Answer and respond to customer calls while meeting Enterprise Service Delivery quality standards.
• Manage multiple projects in a detail-oriented manner as assigned by team members or leads.
• Update daily status reports, work logs, and shift handover reports.
• Serve as a liaison between customers, technical escalation teams, and vendors.
• Perform common IT support tasks involving handheld devices, desktop and laptop computers, printers, and other peripheral equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED