IT Technician

CloudHQ LLC•Washington, DC

28d

About The Position

The IT Technician helps ensure technology operates smoothly for CloudHQ team members, third-party vendors, and support personnel. The role provides desk-side, phone, remote, and site support for the data center team, using problem-solving skills to identify complex issues and develop, implement, and evaluate solutions. The technician supports Windows and macOS devices, mobile equipment, printers, peripherals, business applications, Microsoft 365 services, and conference-room technology. The role also handles equipment deployment, onboarding and offboarding support, inventory maintenance, routine workstation upkeep, basic connectivity troubleshooting, vendor coordination, and IT documentation. The technician follows company security, privacy, acceptable-use, and data-handling requirements, escalates incidents when appropriate, and provides backup coverage and project assistance to Corporate IT.

Requirements

1–3 years of technical support experience.
Experience and/or education in computer networking, PC/Mac environments, server support, and phone-system administration.
Experience with Microsoft Office 365, Active Directory, and remote desktop support systems.
Strong communication skills and excellent customer-service orientation.
Working knowledge of the General Data Protection Regulation (GDPR).
Ability to prioritize, multitask, and work self-motivated.
Availability for on-call support and occasional weekend or after-hours support.

Nice To Haves

Bachelor’s degree in IT is highly preferred.
Cisco hardware, Exchange, and cloud-environment experience is highly desired.

Responsibilities

Respond to IT support requests through the company ticketing process; troubleshoot, resolve, document, and escalate issues as appropriate.
Provide desk-side, phone, and remote support for Windows and macOS computers, mobile devices, printers, peripherals, and approved business applications.
Prepare and deploy laptops, monitors, docking stations, mobile devices, and accessories for new hires, transfers, replacements, and temporary users.
Support employee onboarding and offboarding, including equipment preparation, account-access coordination, asset recovery, and checklist completion.
Install, configure, and support Windows 11, Microsoft 365 applications, Microsoft Teams, OneDrive, Box, and other company-approved software.
Assist with basic Microsoft 365, Microsoft Entra ID, Intune, and endpoint security tasks under established Corporate IT procedures and access controls.
Support conference-room technology, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, and room-control panels.
Maintain hardware, software, mobile-device, and accessory inventory records; perform periodic asset checks and organize IT storage areas.
Perform routine workstation maintenance, software updates, equipment testing, and replacement coordination.
Troubleshoot basic wired and wireless connectivity issues and escalate network, security, server, or infrastructure incidents to the appropriate team member or vendor.
Coordinate with approved vendors for equipment delivery, warranty service, cabling, conference-room, and office-technology work.
Create and maintain support notes, setup instructions, inventory records, and end-user knowledge articles.
Follow company security, privacy, acceptable-use, and data-handling requirements; promptly report suspected security incidents.
Provide backup coverage for Corporate IT team members and assist with office-technology projects and special assignments as needed.