IT Technician

Thompson Engineering•Mobile, AL

9h•Onsite

About The Position

Thompson Holdings is seeking an IT Technician to join our team. Primary responsibilities of this role are supporting day-to-day operations, end user support, and some server management.

Requirements

High school diploma or equivalent
1 – 3 years of experience in similar role
Understanding of Active Directory, DNS, DHCP, and Group Policy
Experience troubleshooting systems
Proficiency with Microsoft Windows operating systems
Familiar with Microsoft Office applications
Excellent verbal and written communication skills

Nice To Haves

Microsoft Cloud technology experience is a plus

Responsibilities

Install and configure hardware and software components
End user computer imaging, configuration, and set up
Provide help desk support to end users to troubleshoot and resolve issues quickly and efficiently
Open and/or close trouble tickets on each call received
Escalate problems and requests as necessary to ensure positive resolution
Work closely with members of the IT team to troubleshoot network and systems issues, as well as respond to potential cyber threats
Create, modify, and/or delete user and email accounts
Perform routine maintenance on various IT equipment
Mobile device support – tablets, smartphones, etc.
Cabling installation and termination
Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT department
Other duties, as assigned
Occasional travel to branch and project offices
Occasional after hours and weekend work
Document and follow procedures and user guides
Ability to work both independently and in a team environment as needed
Ability to multi-task in a dynamic work environment