IT Technician

LUXURY BRAND PARTNERS L•Miami, FL

10d•Hybrid

About The Position

We are seeking a dedicated and talented IT Technician to join our team on a temporary basis. In this role, you will be the first point of contact for day-to-day technology requests across Luxury Brand Partners, handling routine support so that our employees stay productive and our systems team can stay focused on higher-level work. This position requires strong organizational skills, attention to detail, and solid knowledge of computers and technology. As a member of the Information Systems team, you will report directly to the Executive IT Director, who will set daily priorities and handle all system administration and escalations. This is a temporary, fixed-term assignment of approximately four (4) months, from October 2026 through February 2027, to provide coverage during an approved leave of absence. HYBRID: This role is classified as non-exempt from the Fair Labor Standard Act’s overtime requirement and is open to candidates based in the Miami, FL metropolitan area. While the position is primarily remote, it follows a hybrid schedule requiring occasional in-person work at Wynwood, Miami, FL 33127. The role requires working in EST hours, so candidates located on the East Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

Requirements

2+ years of experience in a help desk, desktop support, or technical support role desired
A degree in an IT-related field, or equivalent hands-on experience
Comfort supporting both Windows and macOS
Familiarity with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive
Organizational skills and attention to detail
Ability to work well with all kinds of people and personalities
Availability for the full length of the assignment

Responsibilities

Serve as the first point of contact for employee technology requests, resolving day-to-day issues both remotely and in a hands-on manner
Set up email, software, and hardware equipment for new employees
Process intake and reassignment of equipment from outgoing employees
Set up, configure, and troubleshoot Windows and macOS laptops, mobile devices, printers, and peripherals
Perform basic account support, such as password resets and multifactor authentication re-registration, under delegated least-privilege permissions
Support AV and video conferencing equipment in office meeting spaces
Maintain equipment tracking records and flag procurement needs for tech supplies
Assist with company phone setup and configuration
Document all work in the ticketing system and escalate system, security, and infrastructure matters to the Executive IT Director
Regular attendance and additional responsibilities as needed.
Other duties may be assigned.
Assist with special projects or initiatives as needed to support departmental goals.
Support cross-departmental efforts or collaborative initiatives when required.