IT Technician

Snell & Wilmer•Denver, CO

9d•$26 - $31•Onsite

About The Position

Snell & Wilmer, one of the largest law firms in the Western United States, is seeking an IT Technician in our Denver office. Your responsibilities include day-to-day work in supporting laptops/desktop computers, printers, audio visual and peripheral equipment. You will work closely with the Solution Center team, the local User Experience Analyst and escalation level teams to ensure the proper function of all hardware, software, and network connectivity. This role requires proactively troubleshooting and solving problems for end users, and possessing in-depth knowledge of computer hardware, software, operating systems, printers, peripherals, and network connectivity. You will report directly to the IT Technician Manager and work with IT Management, software development/procurement and user groups. You must take initiative and be proactive in completing trouble tickets, assignments, and long-term projects. The hours for this position are from Monday through Friday, 8:00 a.m. to 5:00 p.m. in the office.

Requirements

2 to 3 years’ experience with computer support
Advanced expertise/knowledge regarding troubleshooting of complex problems with Microsoft and other third-party applications
Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS
Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN and IP telephony)
In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners and other peripheral devices
Must be able to troubleshoot network and wireless connectivity, and possess a solid understanding of network components, infrastructure, and Active Directory setup
Exceptional customer service skills
Ability to manage multiple projects, and appropriately prioritize tasks
Able to lift, carry, and move light-to-medium weights of up to 45 lbs.
Able to work independently and part of a team
Strong verbal and written communication skills
Maintain a high level of these professional standards: communication, organization, cooperation, calmly dealing with high-pressure situations

Nice To Haves

A+ Certified preferred, but not required
College degree or technical school certification a plus, but not required

Responsibilities

Troubleshoot and repair computers in a networked environment
Configure and support: Hardware, Laptops, Desktops, Mobile Devices, Printers, Peripherals, VoIP phones, Audio Visual systems, Cloud based video conference systems
Imaging and placement of computers, printers, and related equipment
Maintain a current inventory of computer equipment and supplies
Configure PDAs and laptops for connection to firm systems
Install and configure software
Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams
Utilize the ticketing system for all issues
Develop and document processes and procedures for the desktop/technical support group
Serve as primary backup to the department’s audio/visual group
Conduct new hire software training as needed
Travel to other offices as needed
IT Support for the Salt Lake City, Portland, and Seattle offices
Other projects as assigned