IT Technician

Heritage Hotels & Resorts•Santa Fe, NM

3d•Hybrid

About The Position

Heritage Companies is seeking an IT Technician to join their Corporate IT team. This role will support technology operations across Heritage Companies, providing technical support, troubleshooting property systems, and helping to maintain reliable and secure technology for their teams.

Requirements

2+ years of IT operations, technical support, help desk or related technology experience.
Strong knowledge of Windows, Google Chromebooks, ChromeOS, Google Workspace and end-user technology troubleshooting.
Strong problem-solving, communication and customer service skills.
Understanding of cybersecurity fundamentals, access controls and data protection practices.
Ability to lift and carry technology equipment up to 50 pounds with reliable transportation to travel between Heritage properties throughout New Mexico.
Flexible availability including evenings, weekends, holidays and occasional overnight stays based on business needs.
Travel between Heritage properties may be required.

Responsibilities

Provide on-site and remote technical support for hardware, software, network and connectivity issues.
Install, mount, configure and maintain networking devices, security equipment and other IT-related hardware across company locations.
Install, route, terminate and organize Cat6 network cabling to support reliable network connectivity and proper cable management.
Manage IT service requests through Freshservice ITSM, including ticket tracking, documentation and technology assets.
Support employee onboarding, offboarding, user accounts and access through Google Workspace.
Install, maintain and troubleshoot Windows computers, Google Chromebooks, ChromeOS devices and other workplace technology.
Troubleshoot property systems including point-of-sale (POS), property management systems (PMS) and guest room technology.
Support cybersecurity efforts by responding to security alerts, resolving vulnerabilities and promoting technology best practices.
Assist with system upgrades, technology implementations and other IT projects across Heritage properties.