IT Technician

United Church Homes•US OH Remote, OH

24d•Remote

About The Position

The IT Technician maintains IT assets for long-term care, affordable housing, and middle market communities and helps end-users effectively carry out their job duties. The role provides technical support, maintains hardware and software, supports network and printer connections, researches recurring problems, and coordinates with contracted service personnel as needed. The technician participates in a weekly on-call phone rotation and consults with IT Services about equipment and software budget requirements.

Requirements

Associate degree from a two-year college or technical school, or equivalent experience.
Two or more years of related experience.
Strong knowledge of operating systems and various types of applications.
Strong oral and written communication skills.
Strong interpersonal skills and a high degree of patience, particularly when working with end-users.
Demonstrated deductive reasoning and analytical skills.
Ability to use various hand and power tools, including wire termination equipment.
Reliable transportation to commute between assigned work locations.
Valid driver’s license and eligibility under United Church Homes’ liability insurance to operate a vehicle for work purposes.
Must obtain and maintain mandatory state and federal requirements and certifications for the occupation.
Ability to adhere to the terms and conditions in the United Church Homes Employee Handbook.

Nice To Haves

Knowledge of Microsoft Office Suite, Workday, and PointClickCare is highly desirable.
Additional IT training is helpful; continuing education in IT-related areas is recommended.

Responsibilities

Provide end-user technical support, including hardware setup, software installation, user training, and troubleshooting.
Provide hardware and cabling support for network equipment.
Perform preventative maintenance on equipment and software.
Evaluate end-users’ computer needs and implement necessary adjustments.
Assist with establishing network and printer connections.
Install operating systems, Microsoft Suite, anti-virus software, and other specified software packages.
Replace or update defective, outdated, or inadequate software packages.
Research solutions to recurring issues.
Maintain computer and network inventory.
Engage with and assist contracted service personnel with hardware installation and repairs as needed.
Participate in the weekly on-call phone line rotation with other IT technicians.
Consult with IT Services regarding budget requirements for purchasing equipment, software, and related items.
Attend department meetings as assigned and communicate regularly with other IT staff members.
Perform other duties as assigned or directed.