IT Technician
About The Position
The Information Technology Technician supports the organization’s global infrastructure, including local infrastructure and cloud environments. The role monitors systems, plans for and responds to service outages and other problems, and works closely with third-party managed-services partners. It also develops, tests, and implements plans and procedures to protect and continue IT activities during emergencies or disasters. The position requires performing duties in accordance with the company’s mission, vision, and values and participating in an on-call rotation. The primary worksite is in Tallahassee, Florida, with a required response time of 45 minutes to that location. The technician also supports work locations in Panama City, Marianna, Valdosta, Albany, and Tifton, and must have reliable transportation to support all locations. The schedule is Monday through Friday, on site; some evening or weekend work may be required depending on organizational needs. The position oversees technical infrastructure, including data center operations, physical and virtual servers, cloud environments, and storage area network environments. It coordinates data operations, business continuity, and disaster recovery, and helps ensure cloud infrastructure aligns with business, security, availability, and performance requirements. The role supports system uptime and business continuity, infrastructure planning and performance management, licensing and third-party contracts, data integrity and recovery testing, and technical priorities, standards, and procedures. It also works with clinical users, management, application owners, and third parties while maintaining patient and employee confidentiality and a reliable, compliant technology environment.
Requirements
- Minimum of 3–5 years of healthcare experience with a medical group or health system.
- Minimum of 3–5 years of experience working in a Windows Server and Active Directory environment.
- Minimum of 3–5 years of experience in at least three of these disciplines: server virtualization, Citrix, Microsoft Exchange, System Center Configuration Manager, SAN, NAS, and/or LAN/WAN.
- Must be able to respond to the Tallahassee worksite within 45 minutes.
- Must have reliable transportation to support all listed work locations.
Nice To Haves
- Industry certifications from two or more primary technology vendors are preferred, such as Cisco, Microsoft, VMware, Citrix, EMC, or IBM.
Responsibilities
- Oversee the organization’s technical infrastructure, including data center operations, physical and virtual servers, cloud environments, and SAN environments.
- Oversee and coordinate data operations, business continuity, and disaster recovery plans.
- Ensure cloud infrastructure is designed, deployed, and administered in alignment with business objectives and security, availability, and performance requirements.
- Support system uptime, availability, and business continuity in conjunction with application owners.
- Communicate and interact effectively with clinical users, management, and third parties.
- Assist with implementing infrastructure strategy that enables innovation and leverages technology trends to create business value, agility, and performance.
- Perform infrastructure capacity planning and performance management, and identify opportunities for automation, cost savings, and quality improvement.
- Evaluate processing performance related to machine utilization and reliability, and forecast the financial impact of IT needs.
- Maintain patient and employee confidentiality.
- Help ensure a reliable and compliant technology environment.
- Manage licensing and third-party contracts.
- Monitor and test data integrity and disaster recovery architecture.
- Assist with establishing technical priorities, standards, and procedures.
- Monitor systems and plan for and respond to service outages and other problems.
- Develop, test, and implement plans and procedures to protect and continue IT activities in an emergency or disaster.
- Work closely with third-party partners providing managed services.
- Participate in an on-call rotation.
- Support additional work locations using reliable transportation.
Benefits
- Paid time off (PTO) and paid holidays
- Bereavement leave and jury duty pay
- Medical, dental, and vision insurance with a generous employer-paid portion
- Employer-paid life insurance
- Short-term or long-term disability, based on position
- Access to supplemental benefits such as accident and critical illness coverage
- Employer-matched 401(k)
- Employer contributions to Health Savings Accounts (HSA), when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
