IT Technician | Permanent in Québec

iA Financial Group•Quebec, QC

11d•Hybrid

About The Position

Are you passionate about information technology and recognized for the quality of your approach, your technical credibility, and your strong customer service skills? As an IT Technician, you will play a key role in delivering a high-quality, people-centered IT experience by providing advanced, hands-on, on-site technical support to users at the Québec office. This position is intended for an experienced individual who acts as a field reference, both for resolving complex technical issues and for the quality of human interactions. It represents an opportunity to apply a high level of autonomy, judgment, and professionalism within a caring and trustworthy organization where collaboration, service excellence, and talent development are top priorities. As an IT Technician, you will be at the heart of our mission.

Requirements

Is recognized for excellence in customer service skills, advanced interpersonal abilities, professionalism, and the ability to interact comfortably in a variety of contexts.
Demonstrates a strong collaborative mindset, good political acumen, and a constant focus on continuous improvement.
Has an excellent command of IT work environments, including office productivity tools, hardware, software, and online solutions.
Demonstrates strong, proven technical skills in Windows and Mac environments, as well as on mobile devices (Android and iOS).
Shows sound judgment, autonomy, and the ability to take ownership of situations requiring analysis, discernment, and prioritization.
Is known for curiosity, a willingness to learn, and the ability to evolve in a constantly changing technological environment.
Has a minimum of 5 years of relevant IT support experience, as well as a college diploma (DEC or AEC) in IT or the equivalent (any relevant combination of education and experience will be considered).
Has an advanced level of French and English, as the person will be required to support internal clients and vendors, in writing and verbally, in both languages on a daily basis.

Responsibilities

Welcome users at the IT service desk and intervene with confidence and professionalism to assess their needs, even in complex or sensitive situations.
Provide advanced, in-person, local IT support, adopting a solution-oriented approach focused on user experience and service quality.
Support users, gather their feedback, and play an advisory role by guiding them toward best practices in the use of IT tools, technologies, and services.
Perform in-depth IT diagnostics, exercise sound technical judgment, and ensure rigorous follow-up through to resolution, limiting escalation when appropriate.
Handle IT requests and incidents using service management tools, ensuring efficient, structured, and results-oriented case management.
Install, configure, and support workstations, mobile devices, and IT accessories, while ensuring the accuracy of asset data, inventories, and documentation.
Contribute to the management of IT supplies and equipment, including receiving, storage, and maintaining preparation and storage areas to high standards.
Install, operate, and support audiovisual equipment during corporate events and in collaborative rooms, ensuring a high level of reliability and service quality.

Benefits

A work environment where learning and development merge with a collective pursuit of excellence.
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
Flexible group insurance
Competitive pension plan
Stock purchase plan
Vacation and wellness/personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products
and much more!