HQ - IT - Technician

Library Systems & Services•Jurupa Valley, CA

7d•$20 - $20

About The Position

The IT Technician provides customer service-oriented technical support to ensure the functionality of IT equipment used by company staff and library patrons. The role maintains IT systems through quality and accurate work, communicates technical concepts appropriately to different audiences, and trains staff on new systems and software. The position provides entry-level support to library staff across multiple sites and may include other duties as assigned.

Requirements

High school diploma or equivalent.
Good written and oral communication skills.
Ability to communicate with diverse populations.
Basic knowledge of computer networking, hardware, and software systems.
Basic knowledge of Windows Administration, including Group Policy Objects (GPO).
General knowledge of computer troubleshooting.
Ability to provide instruction in basic computer hardware and software use.
General knowledge of networking principles, Windows backup, and imaging procedures.

Nice To Haves

Associate degree in computer technology or a certificate reflecting training in the field.
English/Spanish bilingual ability.

Responsibilities

Provide entry-level IT support for library staff at multiple sites.
Identify, troubleshoot, and resolve hardware, software, and network problems encountered by end users.
Provide basic networking support.
Work with vendors as needed to support and maintain the IT environment.
Use established tracking systems to log requests, monitor progress, track resolutions, identify patterns of failure, research bug fixes, and implement solutions.
Communicate with the manager, staff, and end users about unresolved problems.
Train staff on new systems and software.
Perform other duties as assigned.